Stephen Dames

Experience

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  Dolphine Encounters Limited

  May 2005 - May 2010

  Customer Service Representative

  Managed all cruise ship operations including but not limited to bookings, transportation, payments, complaints and activities.Assisted in creating programs to measure customer satisfaction and overall experience.Assisted with promotions and events.

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  Burns House Group Limited

  May 2010 - Apr 2014

  Store Manager

  Managed a team of 4 staff members, creating and maintaining a near flawless inventory and stock management system.Enforced company standard operating procedures, ensuring store merchandise and cash were safe and handled professionally. Maintained a safe, clean and friendly enviroment for staff and customers alike.

• 

  Commonwealth Brewery Ltd.

  Apr 2014 - Dec 2018

  Brand Manager

  Presided over five of the company's top portfolios for wines, spirits and beer. Developed brand plans and strategies. Led major projects with a team of 10+ members with flawless and on time executions.Instituted successful marketing platforms for promotions, equity building and recruitment. Sustained strong relationships with major companies, promoters and suppliers.

• 

  The Wine Cellar

  Jan 2019 - Jun 2020

  Retail Manager

  Pioneered a new operational structure; developed a strong inventory and stock management system while creating strategies to maximize sales, retain customers and recruit new customers. Extensive involvement in hiring and developing team members.

• 

  Sandals Resorts International

  Jun 2021 - Oct 2023

  Concierge Manager
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  Cashwiz

  Nov 2023 - now

  General Manager