Krystina Mott

Experience

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  City of Revere

  Jun 2009 - Aug 2015

  Secretary for Inspectional Services Department

  • Assisted with daily office operations including filing, answering phones, and assisting residents• Administered trash stickers, distributed yard sale permits, and processed tickets into the computer• Organized customer service by documenting complaints declared by residents• Represented the department as the first person of contact with the community• Broadcasted to the general public all flu clinics, health fairs, and events by newspaper, cable, television and web for the Revere Health Department• Developed Excel Spreadsheet that automatically computed all incomes and expenses for the Director • Managed and enforced schedules for the summer staff of 6 employees and oversaw and provided daily tasks Show less

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  Quinnipiac University, School of Business

  Sept 2011 - Apr 2012

  Work Study Student

  • Assisted with daily office operations including filing and assisting professors and students who entered office• Identified mailing addresses of 500+ college professors and catalogued in Excel spreadsheet

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  The Convos

  Oct 2012 - Mar 2013

  Intern

  • Expanded awareness about the “Bully Button” Campaign for Qwanz through social media and personal networks

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  Revere Chamber of Commerce

  May 2013 - Aug 2014

  Intern

  • Conducted general office duties including correspondences with members of Chamber • Recruited new members through the use of email, networks, and personal sales• Designed a flyer that promoted event hosted by Chamber of Commerce

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  Massachusetts Institute of Technology (MIT)

  Feb 2016 - Mar 2016

  Global Education and Career Development Receptionist (temporary assignment)

  • Managed phone and in-person inquiries from students, alumni, employers and other constituencies• Assisted clients with information requests and referrals to career services programs• Prepared office meeting space for students and counselors• Facilitated check-in process for students seeking career development, global education, and pre-health services• Managed and filed check-in documentation

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  FEN Learning

  Mar 2016 - Aug 2016

  Editorial Intern (temporary assignment)

  • Assisted redesign of TeacherVision.com by selecting sourcing images• Classified 100,000+ content pieces to a new taxonomy for Infoplease.com and Factmonster.com• Authored current event articles and timelines for Infoplease.com• Obtained website metrics with Google Metrics• Performed website testing to ensure functionality

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  North-Eastern University

  Oct 2016 - Dec 2016

  Administrative Assistant (temporary assignment)

  • Processed payments to various vendors while allocating Music Department budgeted funds• Assisted professors with class scheduling and room reservations• Approved time sheets for work study students and teaching graduate, and research assistants• Managed office supplies and maintained storage closet

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  MAXIMUS

  Mar 2017 - Mar 2018

  Provider Enrollment and Credentialing Specialist

  • Hired as regular, full-time employee after successful six-month temporary assignment.• Enroll provider applicants through synchronized use of two informational record data systems, MassServe and Medicaid Management Informational System (MMIS), while adhering to strict deadlines• Determine eligibility of provider applicants by reviewing qualifications through national and local databases• Ensure proper formatting of confidential legal documents (i.e. provider contracts, EFTs, W-9s, etc.) in accordance with state regulations Show less

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  Five Star Building Corp

  May 2018 - Oct 2018

  Administrative Assistant (temporary assignment)

  Reviewed certified payroll reports to confirm compliance with applicable laws and contract requirements for the design and construction of public buildings under the jurisdiction of the Division of Capital Asset Management and Maintenance (DCAMM)Assisted new hires, contractors and managers with Security Identification Display Area (SIDA) applications and verification documents associated with Massachusetts Port Authority badge requirements Assembled and issued award packets containing contracts, purchase orders and insurance/tax documents for subcontractorsManaged daily office operations including answering phones and maintaining supplies Show less

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  Revere Public Library

  Mar 2019 - Aug 2020

  Young Adult Librarian

  • Provided assistance to 50+ patrons per day with retrieval of library materials, general service requests, reference questions, basic problem solving and library equipment needs• Created and maintained library accounts for the North of Boston Library Exchange (NOBLE Network)• Revitalized Young Adult collection by developing age appropriate programs, contests and book club meetings• Marketed and publicized Young Adult programs and events to local community members and businesses• Managed supply and book inventories with Excel spreadsheets • Utilized SurveyMonkey.com to create a needs analysis for library requirements within the community• Used Google Analytics to study trends for newly launched library website • Planned SAT prep events for Young Adult patrons including correspondence with CollegeBoard for necessary study materials • Distributed discounted passes to patrons for local museums and zoos• Interpreted and implemented Revere Public Library policy • Assisted with daily office operations including filing, answering phones and resolving patron inquiries● Served as initial contact for the library and assisted patrons with curbside pickup and safety protocols during COVID-19 pandemic Show less

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  Paper Source

  Mar 2021 - Oct 2021

  Customer Service Associate

  • Greeted customers at entrance and represented Paper Source as initial contact for customers• Assisted customers complete purchases, locate items, gift wrapping their products, and join rewards program to promote loyalty, satisfaction, and sales numbers• Upsold additional merchandise and offered demonstrations on products to increase company profits• Processed POS transactions, including checks, cash, credit and gift card purchases or refunds• Processed shipments and maintained organized stock shelves• Restocked, arranged, and organized all display areas to be attractive and full of merchandise to drive product sales• Created and displayed signage and storefront window displays to attract customers’ attentions and inform them on the latest sales• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion• Performed general maintenance duties, including mopping floors, taking out the trash, cleaning the restrooms, and vacuuming the rugs Show less

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  Massachusetts College of Pharmacy and Health Sciences

  Oct 2021 - Jun 2022

  Registrar’s Assistant (Temporary Assignment)

  • Fielding inbound student registration inquiries via telephone and email• Processing and delivering official transcripts through fax and email• Observing FERPA guidelines in protecting student’s information and privacy• Scheduling rooms for students and faculty through ASTRA• Processing and maintaining Leave of Absence requests and Intent to Return requests for current and returning students• Facilitating communication between school departments for enrollment verification forms Show less

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  Northeastern College of Professional Studies

  Sept 2022 - now

  Academic Operations Manager

  Planning Schedule Build Offering based off anticipated and continued student enrollment degree program needs Documented historical data for every graduate and undergraduate program between the years 2016 & 2022 Manually audited student enrollment for each course of the top 5 programs of the College of Professional Studies in 2023: Analytics, Project Management, Regulatory Affairs, BS Finance Accounting & Management, & Doctor of Education degree Creating and merging separate Undergraduate 5000-level sections equivalent to Graduate 6000-level sections in CLSS and Canvas to support Plusone student registration and participation Communicating Plusone course information, difficulties, and deadlines to professors, program managers, and advisors before start of each term Show less