Erik Koch

Experience

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  Toledo Mud Hens

  Apr 2011 - Apr 2014

  Warehouse Supervisor

  Responsible for managing 6 members of the warehouse team during games. Ensured the warehouse was clean and organized. Took inventory of all product after each game and determined which items needed to be ordered. Distributed the work load between the 6 staff members by organizing and assigning product deliveries, assigned various cleaning and waste disposal tasks throughout the evening. Responsible for verifying that all concession stands were cleaned and properly closed down for the night.

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  Sautters Food Center Inc

  Aug 2012 - Apr 2013

  Meat Department/Cleaning Manager

  Managed a team of 2 - 3 employees on a nightly basis to ensure that the department was completely cleaned, properly stocked with customer facing product, and supplies were fully stocked and ready for next day use. Responsible with various daily tasks from the head butcher, ensuring that they were completed in a timely manner.

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  Yogurt Season

  Jun 2013 - Nov 2013

  Manager

  Responsibilities include managing scheduling of a team of 7 employees and ensuring that the company was properly staffed at all times. Organizing and maintaining inventory of products, ordering new product from different vendors to ensure that the monthly budget was met. Responsible for making sure there were no costly losses to the company and ensured that monetary deposits were made daily. Created all logos and graphic designs for company use. Managed company social media networks to make for a better customer experience. Responsible for interviewing and hiring new employees. Key Achievements● Responsible for creating positive experiences for customers while having an efficient work flow, allowing for a competitive advantage over local competitors and high customer satisfaction. Show less

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  Velocity, A Managed Solutions Company

  Apr 2014 - Jun 2018

  Responsible for creating procedural, implementation, and technical support documentation for NOC technicians. Executing training of documentation to the NOC Shift Leads, Tier 2 and Tier 1 agents. Responsible for determining and testing best suitable equipment for all new and existing customer deployments. Responsible for managing IT and networking needs for over 200 customers across 2000+ locations. Responsible for managing the corporate network.● Planned the network design for the $16 million-dollar network refresh for Extended Stay Hotels. Assisted in determining how the Velocity Cloud would interact with the ESA corporate network. ● Led and managed field teams for over 50 full network refresh installs. Responsible for determining all proper cable requirements for admin LAN, FTG, and guest WLAN networks.● Led the $2 million-dollar digital signage project for Velocity. Responsible for creating all documentation and procedures to ensure setup efficiency. Tested and determined which products were best suitable for the deployment. Determined device configurations and content schedules. Show less

  • Network Engineer

    Apr 2014 - Jun 2018

  • Sales Engineer

    Jan 2017 - Jan 2018

  • Tier 2 NOC Technician

    Jun 2015 - Jan 2017

  • Tier 1 NOC Technician

    Apr 2014 - Jun 2015
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  Eden Foods

  Jun 2018 - Jan 2022

  Systems Technician
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  CNWR, Inc.

  Jan 2022 - now

  Senior System Administrator (Tier 3)