Tyler Mielke

Experience

• 

  University of Wisconsin-Madison

  Aug 2008 - May 2011

  Digital and Computer Services Consultant - Wendt Library

  • Implemented new documentation system to assist future employees in solving problems.• Assisted librarians, professors, and students with technological issues• Managed hardware and software issues for lab of 100+ computers

• 

  Kraft Foods

  Jun 2011 - Jun 2012

  Oscar Mayer Hotdogger - Wienermobile Spokesperson

  • Organized events with Wienermobile throughout 31 states to engage with community members, evangelize the brand, and gain media exposure.• Assinged to Hispanic markets to communicate in Spanish with consumers• Created new media tracking system to gain media exposure efficiently with team members• Hotdogger Challenge Champion, successfully planned and executed 11 events and secured 24 media impressions in one-week period.

• 

  Digital Measures

  Aug 2012 - Apr 2014

  Implementation Consultant

  • Project manager for database software implementation for multiple major universities• Discussed client needs on the phone and in email, and then meet with developers to discuss strategies for data collection and reporting • Provided technical support for 49 clients• Assisted higher education institutions with reporting for major accreditation bodies such as AACSB, ABET, SACS, NCATE, HLC• Performed data analysis in Excel and Python, and familiar with XML and RESTful web services

• 

  Salesforce

  Apr 2014 - now

  - Leading the adoption of autonomous agent technology and AI-driven solutions in field service operations, with particular focus on Agentforce implementation and integration- Architecting transformative service solutions that combine traditional Field Service capabilities with cutting-edge AI technology- Partnering with key customers to reimagine their service operations through AI-powered automation and intelligent workflow optimization- Driving innovation in the field service space by demonstrating the practical applications of agentic AI in real-world service scenarios Show less

  • Principal Solution Engineer, Field Service & Service Cloud

    Feb 2025 - now

  • Senior Manager, Solution Engineering

    Feb 2022 - Feb 2025

  • Team Lead, Service Cloud Solution Engineering

    May 2020 - Feb 2022

  • Principal Solution Engineer, Field Service Lightning and Service Cloud

    Feb 2020 - May 2020

  • Lead Solution Engineer, Field Service Lightning and Service Cloud

    Aug 2017 - Feb 2020

  • Senior Solution Engineer, Service Cloud

    Dec 2015 - Jul 2017

  • Solution Engineer, Service Cloud

    Nov 2014 - Dec 2015

  • Desk.com Solutions Consultant

    Apr 2014 - Nov 2014