Christopher Pinnock, MHA

Experience

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  Towne Park

  Jan 2013 - Jan 2015

  Valet Driver

  •Provided exceptional customer service for guests by retrieving vehicles in timely manner•Coordinated with doormen and other hotel staff by assisting with luggage, directions, and other needs of guests

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  United States Air Force

  May 2015 - Apr 2016

  Combat Systems Operator Student

  • Leader of 12 volunteer events for 479th Operations Squadron and selected for Combat Systems Operator training. • Obtained Top Secret Clearance and completed Initial Flight Training.

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  Inspection Experts

  May 2016 - Aug 2016

  Team Lead

  • Supervised and planned the daily schedule for 5 building maintenance professionals and a project manager to address emergencies and maintain the South Florida FBI building.

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  Kinder Konsulting

  Sept 2016 - Apr 2017

  Front Desk Manager

  Office coordinator providing administrative support to clinical and office staff. Provided face to face customer service and managed all incoming calls. • Coordinated psychiatric clinic visits for over 400 patients per year, preparing session room, submitting timesheets for 100 social workers, managing training tasks and requirements, and numerous tasks associated with clinic preparation.• Responsible for creating and inputting annually over 1,000 electronic mental health record files for new clients into Cerner with adherence to HIPAA regulations. Show less

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  The Hartford

  Apr 2017 - Jun 2019

  Long Term Disability Analyst

  Responsible for planning, recommending, executing the investigation, and ongoing management of a rolling number of claimants. Average caseload greater than 100 clients.• Administered monthly benefits payments to qualified claimants in excess of $1M annually.• Determined expected return to work time frame consistent with corporate claim standards policies and procedures, statutory, regulatory, and ethical requirements.• Analyzed intermediate medical records and occupational duties to determine if claimants met the definition of disability in their employer’s policy. Show less

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  Guthrie

  Jul 2019 - May 2021

  Administrative Fellowship is a 2-year leadership development program for recent MHA/MBA graduates that focuses on providing experiences that positively impact the organization’s mission. • Lead a team to improve the quality of a Skilled Nursing Facility. Created dashboards, standardized workflows, and revitalized the Quality Assurance Performance Improvement council resulting in improved staff engagement and adherence to quality standards.• Integral member of the Robert Packer Hospital COVID-19 incident command where I partnered with department managers to determine pre COVID business metric averages and created new targets that enabled Guthrie to achieve profitability sooner than expected. • Led an initiative implementing a productivity benchmarking system (ActionOI) and identified gaps to improve workflows and processes resulting in obtaining more accurate data to gauge how Guthrie’s cost centers ranked among similar hospitals • As Chairmen of Guthrie’s “Young Professional’s Network” I lead 356 volunteers by creating outreach and social networking events for staff to increase employee engagement.• Key member of the Diversity and Inclusion Steering committee where I provided valuable insight and orchestrated initiatives to help improve organizational culture. • Mentored and coached 2 interns for 10 weeks. This included weekly touchpoints, providing feedback on final projects, and coordinating meetings with various staff leaders to give interns insight into the various career paths within healthcare. Show less

  • Manager of Operations - Surgical Services

    Dec 2020 - May 2021

  • Administrative Fellow

    Jul 2019 - May 2021
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  TransUnion

  Jul 2021 - Jul 2022

  Healthcare Customer Success Manager

  • Utilize SQL and Tableau to create reports, analyze client account data, and provide solutions to improve customer utilization of Insurance Discover product.• Monitor client engagement with product and act as a safety net for client's revenue cycle team by making sound recommendations to improve data client receives.• Lead meetings where I encourage clients to act upon insurances discovered by sharing revenue returned to organization, review feedback trends, and make recommendations to tailor reports to guarantee we are adding the most valuable data to our clients. Show less

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  Accenture

  Aug 2022 - May 2024

  Management Consultant

  Project Manager Team Lead :• Provide project management support to Medicaid Benefits teams, overseeing Medical, Pharmacy, Ancillary Services, and Behavioral Health.• Benefits Tailored Plan Consolidation and Implementation team lead where I ensure successful completion of all contractual agreements/tasks between the State department and Medicaid tailored plans.• Manage a team of analysts, overseeing tasks such as meeting minutes, scheduling meetings, and tracking client ad hoc projects.• Monitor and update Jira and PHIP Contract Data Utility (PCDU) project management platforms to ensure the client completes contractual tasks and review reports submitted by Medicaid health plans.• Facilitate meetings between the State department and Medicaid health plans, ensuring accurate answers to questions and assisting with policy changes and updates.Business Development:• Analyzed customer journeys to improve customer call center experience for a large commercial insurance company. Identified pain points and assisted in creating a dashboard for the strategy team to utilize in future solution development• Created an interoperability strategy for a large commercial insurance company Developed governance model draft Assisted with building a roadmap with critical initiatives for interoperability strategy. Drafted business case for each interoperability strategy initiative Show less

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  Health Care Service Corporation

  May 2024 - now

  Senior Product Development Consultant