Faisal Alvi

Experience

• 

  Global Export (Pvt) LTD, Karachi

  Mar 2005 - Jul 2007

  System Administrator

  Responsibilities:• Maintaining computers, Installing and Configuring Software.• Installing and configuring DHCP, DNS Server etc.• Installation, Troubleshooting of Modems (Dial-up), Switches Cabling of Unshielded Twisted Pair, DSL.• Installation of all software, Plug-in Installation• Active Directory Design in single / multi-domain environment with Windows 2000 / 2003 Server with Windows 2000 Professional and XP Professional as Clients. • Hardware troubleshooting• Managed desktop design for Windows 2000 or Windows XP Professional using Group Policy, Remote Installation Services.• Backup with Windows 2000/2003 built in Backup Utility.• Install window security patch and updates• Proxy server• MDAEMON (E-Mail Server)• SQL Server• Update Antivirus Show less

• 

  Warid Telecom

  Aug 2007 - Feb 2012

  System Support Engineer

   Provide End User Support ~ 3500 users support Nationwide. Providing complex technical support to engineering dept. for telecom softwares. Providing smooth IT support to Call Center in rotational shifts for Systems, TABS & IP Telephones. Providing IT support to all south region franchises regarding online Telecom billing system (TABS).

• 

  Takhzeen Logistics

  Feb 2012 - Aug 2012

  System Administrator

  • Responsible for managing the information technology infrastructure and operation of a large Logistic company, including Dell PowerEdge servers, • Dell GX workstations, Network printers and Microsoft software.• Responsible for Active Directory server 2008 management, maintenance and administration.• Responsible for management & updating Antivirus Server Avira End Point Security on daily basis.• Responsible for File & Print Server administration and management.• Assumed responsibility for backing up critical corporate data utilizing EaseUS Todo Backup Advanced Server 4.0.• Monitor and troubleshot all corporate office end user support issues regarding hardware and software.• Administration and updating Firewall WatchGuard’s web blocker server database on daily basis. Show less

• 

  Pakistan Petroleum Limited

  Oct 2012 - Sept 2021

  System Engineer

  Provided complete IT infrastructure support initiatives onsite and for remote users.Maintaining Cloud services support for Office 365, OneDrive & SharePoint services.Supervision of SCCM 2012 infrastructure and environment consisting of 2000 clients including over 6 remote offices.Providing IP/ISDN video conferencing support.Providing IT asset management support using Provance asset management tool for Hardware/Software.Develop SOP’s and training Manual for Support engineers / End Users.System Admin Activities: McAfee Administration: Antivirus (Workstations/Servers) i.e. Patch Management, Client Management McAfee Encryption policy and management on end-points Microsoft SCSM (Service Manager) administration with process implementation i.e. develop workflows, approval processes and SQL scripting etc. Solely responsible for SCCM Patch management and system vulnerability compliance coordinator- IT Governance Deployment of OS & Application deployment, patching, reporting and backend maintenance using ConfigMgr (SCCM). Client management over the internet using ConfigMgr - IBCM server. Configured Pentaho tool to synchronize/integrate windows Active directory with Remedyforce. Configured  BMC Discovery is configured to discover data center inventory, configuration and relationship data, and maps applications to the IT infrastructure. Implementing and Supporting Remedyforce Incident, Service Requests, and Change Management Active directory Administration. Show less

• 

  Aga Khan University

  Sept 2021 - Mar 2023

  Service Delivery Engineer (SOC)

  Monitoring IT security infrastructure, identifying and reporting Real Time attacks and vulnerabilities on the network.Proactively investigating suspicious activities, ensuring that potential security incidents are correctly defended, identified, analyzed, investigated, and escalated to keep the infrastructure secure.1. Analyzed, investigated, remediation, and incident response using IBM QRadar, Microsoft ATP, and VMWareCarbon black - EDR2. Performed network and log analysis for potential on-going attacks.3. Conducted vulnerability analysis of workstations and servers to ensure they are hardened.4. Established new password policies to reduce the risk of unauthorized access through a brute force attack.5. Established a two-factor authentication system for sensitive information.6. Responsible for creating and updating tickets throughout the day using MS service Manager and IBM QRadar.Security Skills: Log Source Integration Security Event monitoring Incident Handling Incident Reporting IBM QRadar Microsoft Defender (ATP) Azure Active Directory Identity Protection Show less

• 

  Salam Technology

  Mar 2023 - now

  ICS Security Engineer

  I am working in Qatar Energy on behalf of Salam Technology as a ICS Security Engineer.Responsible for applying regular Microsoft patches and Antivirus signature update on windows systems.Perform Security assessments on Servers and Workstations to ensure they are hardened.Responsible to take backups of servers and stored on the NAS server.Perform all the Preventive Planned Maintenance PPMs day to day activities individually liaise with custodian for safe timely execution.Assist team in carrying out routine non routine maintenance installation and repair work as required Support operation on Plant call out during normal or off normal hours for Support Network Windows support and troubleshooting for incident management of ICS environment. Show less