Bree B

Experience

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  The Townsville Bulletin

  Jul 2010 - Jan 2012

  Customer Service Representative

  July 2011 – January 2012: Retail Sales and Merchandising• Manage a portfolio of sub-gent customers in the local Townsville area• Merchandising Townsville Bulletin products in retail outlets• Submit weekly call plans to management via MS Outlook• Submit weekly supply, return and sales reports to management• Submit forward forecasts to management• Weekly participation in company marketing meetings• Department representative on the Health, Safety & Environment committee including monthly participation in Health, Safety & Environment meetingsJuly 2010-July 2011: Administration Assistant• Set up new accounts including home deliveries and direct accounts• Weekly Debit and Credit Journals• Provide distribution direction to the Press Site• Handle initial customer enquiries, payments and provide dispute resolution for daily paper deliveries Show less

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  Page & Pearce Real Estate

  Jan 2012 - Jan 2013

  Leasing Manager

  Managed property occupancy, maintained premises and facilities, and drove revenue growth:• Promoted existing and upcoming vacancies through diverse media channels and created compelling promotional material and advertisements. • Conducted comprehensive tenant screenings by carefully assessing rental applications against predetermined criteria, conducting thorough interviews, and diligently verifying background information.

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  Bunnings

  Jan 2013 - Jul 2018

  Provided exceptional customer service to key trade customers, ensuring their needs were met and expectations exceeded:• Managed site operations, including opening and closing procedures, while ensuring adherence to operational protocols and smooth functioning. • Developed strong partnerships with internal and external stakeholders, to foster collaborative and mutually beneficial relationships. • Oversaw purchasing, administrative tasks, and timely submission of quotes, orders and tenders, ensuring efficient financial processes. • Maintained compliance with regulatory requirements, conducted safety meetings and audits, and collaborated with offsite management for operational improvements. Show less Drove business development and fostered strategic alliances, resulting in increased market presence and revenue growth:• Implemented trade show initiatives to enhance brand visibility, expand business network and increase industry presence.• Streamlined trade quote and order processing for improved accuracy, efficiency, and customer experience. • Mentored and trained team members, improving performance and customer engagement. • Managed trade quotes and orders, ensuring the accuracy and completeness of records Key Achievements• Achieved sales targets for FY13, FY14 and FY15 Show less

  • Customer Service Supervisor

    Sept 2016 - Jul 2018

  • Trade Specialist/Sales Representative

    Jan 2013 - Sept 2016
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  Neato Employment Services

  Aug 2018 - Dec 2018

  Employment Administrator

  Connected and engaged with a diverse client base, ensuring exceptional service delivery and prompt response to job seeker queries:• Undertook a wide range of administrative tasks, including resume preparation and data entry.• Maintained clients’ file notes in industry-specific databases, facilitating the matching process for job applications.• Monitored job vacancies in different industries to identify suitable opportunities for clients’ career development.• Engaged with community organisations to address client barriers to employment.• Liaised with employers to secure employment and training opportunities for clients.• Maintained up-to-date and compliant contracts per revised Federal Government regulations for pensions and allowances, using a centralised database. Show less

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  CBC Staff Selection

  Feb 2019 - Aug 2019

  Project Officer

  Coordinated and project managed a Queensland state government-led initiative during the Townsville 2019 Flood Response and Recovery:• Managed administrative functions, including organising meetings, appointments, conferences/seminars, and travel arrangements to support community recovery efforts. • Oversaw logistics operations by coordinating transport, personnel, and identifying areas with the highest need and impacted individuals.• Collaborated with NGOs, facilitated stakeholder involvement, and provided advice to promote effective collaboration and follow up action. • Assumed the role of Executive Assistant to the project manager, assisting with the coordination of activities, maintaining documentation, reporting and correspondence tasks. Show less

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  Townsville City Council

  Aug 2019 - Sept 2022

  Primary point of contact for recruitment and people-related enquiries, providing a wide range of services, advice, and education to the organisation: • Managed P&C’s inboxes, ensuring prompt action, accurate records, and reporting.• Identified process improvement opportunities and implemented changes for enhanced efficiency and effectiveness.• Key to project success, defining scope, objectives, analysing risks and quality control. • Supported the recruitment team in implementing a new recruitment database, conducting testing, and addressing any system issues or bugs. • Prepared status reports for management, including contractor information, contract renewals, pending terminations, expiring labour hire contracts, and outstanding probations, weekly. Show less Coordinated and managed the Contact Centre, accurately forecasting demand and determining required staffing levels to ensure adequate resources for achieving Council’s service outcomes:• Conducted workforce planning and scheduling to align staffing needs with operational requirements. • Collaborated with stakeholders to gather and analyse data for accurate demand forecasting and staffing decisions.• Monitored performance metrics, identified areas for improvement, and implemented strategies to optimise efficiency and service delivery.• Designed and develop training programs, providing expert advice, coaching, and training on resourcing matters.• Assisted in budget management, including resource procurement, sourcing, and securing, as well as processing purchase orders in compliance with the allocated budget. • Reported on Contact Centre performance, including KPIs and providing recommendations Show less

  • People and Culture Officer

    Dec 2021 - Sept 2022

  • Customer Experience Workforce Planner/Analyst

    Aug 2019 - Dec 2021
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  Logan City Council

  Oct 2022 - Jun 2024

  • Collaborate with a diverse range of stakeholders, including Project Sponsors, Management, and staff, to design and execute people projects and initiatives.• Establish and maintain internal and external relationships to position the OD team as collaborative partners in achieving organizational outcomes, keeping key stakeholders well-informed of project progress and developments.• Work closely with the OD Consultants and the OD Program Leader to conduct stakeholder engagements, ensuring a greater understanding of their requirements. Translate these insights into detailed project briefs and work collaboratively with internal and external providers to develop customised OD proposals that align with organisational objectives.• Successfully managed small to medium-sized projects, overseeing all project activities and tasks as required. Provided valuable assistance to project leads in the delivery of more complex initiatives, contributing throughout the design, development, implementation, and evaluation phases.• Assist in the design and delivery of project, communication and engagement plans that enable the effective implementation and adoption of organisational development projects and initiatives.• Conducted thorough research to identify best practices and industry trends, applying relevant insights to enhance Organisational Development initiatives.• Facilitate corporate inductions, workshops and information sessions when/as required. Show less Collaborate with the People & Culture division to provide project and change management support for the streamlining and restructuring of five directorates of Logan City Council for the CEO:• Primary point of contact for internal and external stakeholders involved in the restructuring project, ensuring effective communication and coordination.• Maintain project correspondence, including agendas, minutes and CEO and Executive briefs.• Provide high-quality administrative support to the People & Culture management team including updating policies, procedures, position descriptions and guidelines in consultation with stakeholders throughout the different stages of the project. • Follow up on allocated tasks with internal stakeholders and the project team within agreed timelines to achieve project outcomes and objectives.• Build and maintain strong relationships with clients, stakeholders, and team members.• Implement feedback mechanisms to drive continuous improvement in People & Culture• Facilitate workshops, surveys, and consultation for those impacted employees.• Contribute as a trouble-shooter, ensuring agenda clarity, meeting attendance, and keeping the project on track. Show less

  • Organisational Development Project Officer

    Jul 2023 - Jun 2024

  • People & Culture Administrator / Project Officer

    Oct 2022 - Jul 2023
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  Mater

  Jun 2024 - now

  Organisational Development Officer