Alberto Carbajal

Experience

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  Mesa Airlines, Inc.

  Jan 2001 - Mar 2002

  A&P Mechanic

  Responsible for trouble-shooting systems and components in a timely manner. Performed maintenance and repairs on Bombardier Canadair Regional Jets.Lead mechanic for repairing aircraft at remote locations.

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  Cessna Aircraft Company

  Mar 2002 - Mar 2013

  • Delivered engineering and troubleshooting expertise to service facilities and aircraft owners/operators across Latin America and Caribbean for air crafts. • Developed and implemented global business plans to increase service facility network in assigned territory. Interfaced directly with clients, major suppliers, and industry experts to support strategic marketing and sale initiatives. • Submitted Field Service Reports on technical events, troubleshooting actions, operational difficulties, and recommendations. Communicated technical information related to maintenance & operational issues to proper department for correction and resolution. • Acted as primary contact for product support & customer inquiries. Delivered client solutions, managing logistics, resources, and vendors to provide 24/7 aircraft repair across the globe. Provided guidance to customers on complex technical tasks of equipment and systems.• Trained clients on systems, new products, and services. Provided personalized customer service support related to warranty, sales, engineering and service information. Show less • Led 12 mechanics during aircraft troubleshooting and repair, including regularly scheduled maintenance, structural & avionics modifications, engine removal/repair, and inspections. • Continuously demonstrated ability to analyze and diagnose in order to discover cause of problem and effective solution rather than temporary fix. • Utilized equipment, including micrometers, pressure gauges, dial gauges, vacuum gauges, timing lights, and variety of hand tools to repair or modify systems and assemblies. Show less

  • International Field Service Engineer

    Aug 2006 - Mar 2013

  • Aircraft Maintenance Inspector

    May 2005 - Aug 2006

  • Aircraft Maintenance Technician

    Mar 2002 - May 2005
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  Soccer Club Chivas ICT

  Mar 2009 - Dec 2012

  Founder

  Founder and Head Coach of this non-profit organization.

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  Gulfstream Aerospace

  Mar 2013 - Dec 2015

  Service Center Coordinator, Large Cabin

  • Co-managed Service Center, adhered to labor and industry regulations, monitored parts procurement, and served as point of contact for customers throughout repair process. • Generated quotes with detailed pricing and completion plans; gathered all Completion Exceptions documents to deliver promised quality and services. • Supported Credit department during establishment of credit line; coordinated induction invoice (prior to arrival & post departure) with Accounts Receivable. • Generated and managed numerous reports, including internal/external warranty considerations, forecasts for Finance Department, materials queries to ensure unused materials return to stock. • Prepared mid-point invoice to keep customer informed and prevent dissatisfaction upon completion. Generated final invoice, providing opportunity for review with customer to explain work completion and allow time for customer to voice concerns before departure. Show less

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  Bombardier

  Dec 2015 - Apr 2022

  • Highly motivated professional providing technical, operational, & commercial guidance and expertise to our Customers, Operators, and other organizations who provide services and support to Bombardier Business Aircraft. • Promoting safety of operation, best practices to maximize operational readiness and efficiency, and advice to minimize the direct cost of Bombardier Business Aircraft operation.• Representing the voice of the Customer within Bombardier• Monitoring, and ensuring accountability by responsible departments in support of all customer issues (Finance, Warranty, Parts Logistics, Bombardier Service Centers and Authorized Service Facilities, Publications, Technical Services and Training). • Effectively interacting with, and providing support to all levels of the Customer’s organization including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and related operational staff. • Providing factual, concise, and value added reports and briefing documents to both the Customer and Bombardier Leadership & internal focals on an as required basis. Also communicating effectively in providing recommendations and solutions in order to facilitate the timely resolution of any Customer issue.• Assisting customers in preparation for the delivery of new aircraft including; surveying Customer’s / Operators facilities, recommending and promoting the sale of parts and support equipment to meet their operational requirements, completing a Training Needs Analysis and providing recommendation on Bombardier OEM and Vendor training opportunities.• Promoting the services of the Bombardier Mobile Response Team, Bombardier Service Centers, and Aftermarket Sales to Customers. Actively supporting the Sales Lead initiative as set by Customer Support management, with the KPI recorded in Salesforce.com. Show less • Ensure quality maintenance completed on schedule and within budget while managing team, leading special projects, and serving as point of contact for customers. Support Operations Manager. As Operations Leader• Devise project/assignment workflows to meet or exceed facility financial objectives. Manage time/labor/material quotes and coordinate/explain additional work upsells to customers when necessary. • Lead timely repair process, leading completion at every step and ensuring procedures follow Repair Station/Quality Manual, Site Operating Procedures, and FARs. • Collaborate with staff from Quality, Invoice Analyst, Engineering, Planning, Scheduling, Materials, and Line Service during aircraft review and discharge to ensure proper service and communication. • Execute successful projects related to all aspect of aircraft needs, including potential risk identification, price codes, work orders, labor charges, and Pro Forma invoices. As Management Leader• Encourage professional development while supervising maintenance employees. Manage schedules, 30/60/90-day reviews, and training. Assist in hiring and promotions to ensure effective, loyal staff. • Create safe work environment by overseeing safety/security program focusing on support equipment operations, aircraft systems, 5S, and lean manufacturing. As Customer Service/Client Relations Leader • Serve as primary point of contact with client throughout process, explaining quotes and proposals, estimates, and planned repairs. Continuously update client throughout procedures and review payment terms upon completion to assist Accounts Receivable. • Collaborate with customers on special programs, including Pivotal, SAP, SalesForce, SmartParts, ESP, MSP, Honeywell, JSSI, HAPPs and Warranty. Show less

  • Field Service Representative & Customer Service Account Manager, Latin America

    May 2019 - Apr 2022

  • Aircraft Maintenance Manager

    Dec 2015 - May 2019
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  FC Dallas

  Aug 2018 - now

  Head Coach Youth Soccer
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  Textron Aviation

  Apr 2022 - Oct 2022

  Manager Technical Support Services

  Managing the performance of aircraft maintenance and service as requested by the customer in accordance with the standards set by Textron Aviation and the appropriate governmental agencies. Where no such standards exist, work will be done to the latest state-of-the-art and highest industry standards for safety and quality. Working with the team to drive a customer focused culture to ensure all needs of the customer are being met. Responsible for the proper staffing level of Service Center within budget guidelines. Responsible for the cleanliness, neatness and condition of maintenance of Service Center, property and equipment. Responsible for the profitability for the Service Center by soliciting business, recommending rates for services performed, reviewing billings for accuracy and tardiness of payment, controlling inventory levels, monitoring labor utilization and taking necessary action to maintain an acceptable level, and controlling operational expenses within the prescribed constraints of budget and company policy. Working with the team to develop meaningful metrics that drive customer focus and satisfaction. Preparing financial forecasts and reporting on a monthly, quarterly, semi-annual and annual basis, and as required to provide control and management input necessary to assure the profitable performance of the Service Center. Responsible for securing the appropriate FAA Repair Station Certificate and maintaining the service center as a certified repair station for Textron Aviation. Conducting direct liaison with responsible FAA officials regarding work accomplished by the facility. Reviewing variety of control reports in the areas of labor efficiencies, billing efficiencies, inventories, margins, profits, quality of work, etc., and take action with appropriate subordinates to improve or correct unfavorable trends under their control. Ensuring Hazardous Materials Handling Standards are met, and personal safety equipment is used where required. Show less

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  Bombardier

  Oct 2022 - now

  Customer Compliance Business Analyst

  Building a more robust customer, supplier and partner compliance process across the various Customer touch points in the Aftermarket (account creation, publications subscription renewals, Smart services contracting and renewals, Service Center proposals, parts purchases etc). Proactively solicit Customer completion of the “know your customer” due diligence questionnaire to in advance of transaction or service center visit. Research Customer contact data with a view to refresh and refine customer intelligence that will be analyzed by the PAC/Legal/Sanctions/Diligence team. Building and prioritizing research in accordance with a risk profile as predetermined by legal & Compliance for our customers and third-party providers. Ensuring all customer data is accurate, up-to-date and aligned across the platforms, meaning software tools (SAP, Salesforce, SFDC, Maximo, etc.) point of service delivery tools and platforms. Building a rapport with customers, suppliers and partners and gain their confidence to assist in the data gathering. Interacting with other departments to assist with the data gathering such as CPMs, the Preowned team, any customer contact point ex Sales, Parts, FSR, Cust Service, Line Stations, Pubs etc. Analyzing all customer processes and help build (relevant/appropriate activities to improve compliance whilst ensuring continuity of operations. Advising and assisting the business in the adoption of new compliance requirements. Revise the “Customer Due Diligence for Customer Experience Transactions” directive. Show less