Tim England

Experience

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  Key Theatre, Peterborough

  Dec 1995 - Sept 1998

  Lighting Technician
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  Greenpeace

  Mar 1996 - Sept 1996

  Ass. Group Support Worker
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  Royal Mail

  Jan 1998 - Jul 1998

  Administrator
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  Barclays

  Sept 1998 - Jun 1999

  Technical Conversion Acceptance Tester

  Planning, documentation and implementation of technical validation procedures for the conversion of data from a legacy system (Paladign), to a new bespoke development. Responsible for recruitment and management of a Technical Conversion Validation Team within a very large project environment.

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  Barclay's Stockbrokers

  Jun 1999 - Apr 2002

  A member of the Business Support & Liaison team, responsible for providing system (NT, HP Unix & telephony) support to approximately 600 users. Acting as the primary point of contact for all user queries and problems, second line telephony support, and prioritisation of all user queries / problems. A member of a 'Change Programme' team, under external management consultancy guidance. Responsible for producing business requirement, process flow and other documentation to assist in business process engineering. Other responsibilities included the design, development and implementation of a change programme wide cost / time analysis database.

  • Technical Analyst (Help Desk)

    Dec 2000 - Apr 2002

  • Business Analyst

    Jun 1999 - Dec 2000
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  Barclay's Capital, Peterborough

  Apr 2002 - Jun 2003

  Technical Support Analyst

  Responsible for generation of ad-hoc SQL scripts for 'special investment exercises', primarily comprising of investment decisions which could not be processed through normal channels due to high financial value and or complexity. The role also encompassed 2nd line support of a number of applications based on UNIX / SQL Server / and NT platforms.

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  TSI Luckins Ltd.

  Sept 2003 - Sept 2005

  Help Desk Analyst

  Support of external B2B clients with issues arising from the installation and use of bespoke SQL and MS Access based applications. Responsibilities include on and off site support, provision of formal training for clients, custom Crystal Report generation and design / implementation of a prototype on-line support facility. Employment was also continued, on a part time basis, whilst studying for my MSc.

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  Key Theatre

  Sept 2005 - Sept 2007

  Assistant Technical Manager

  Assistant to the Technical Manager of a theatre, responsibilities include stage management and lighting, ensuring that the activities of all staff and visitors comply with health and safety legislation, and assisting in the overall smooth and effective operation of the theatre.

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  TSI Luckins, Peterborough

  Sept 2005 - Dec 2006

  Help Desk Analyst
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  De Montfort University

  Sept 2005 - Oct 2006

  MSc Student Union Representative

  Elected by peer group, to act as a student representative on a number of official university boards and committees. The standard of my work was also accredited by both the University and the Student Union.

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  John Lewis Partnership

  Sept 2007 - Mar 2015

  Managed all aspects of IT infrastructure for the Waitrose, John Lewis, and corporate business functions of the partnership, driving the performance of a 40-strong, multi-functional team and managing the provision of on-call, major incident management across the entire Partnership IT estate.Supporting Oracle Database, Microsoft SQL Server, IBM DB2, Mainframe DB2, Mainframe CICS & MQ, Lotus Notes / Domino estate, Ironport, IBM WAS / IHS, IBM Distributed MQ, & IBM Data Power technology. DB2 for z/OS & SQL Server support. Implementation of Queue Replication technology. SQL Server 2000, 2005, 2008 & 2012

  • Infrastructure Operations Manager - Middleware

    Nov 2013 - Mar 2015

  • Senior DBA (SQL Server & DB2)

    Jan 2010 - Oct 2013

  • Programmer

    Sept 2008 - Jan 2010

  • IT Graduate Trainee

    Sept 2007 - Sept 2008
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  John Lewis & Partners

  Mar 2015 - Mar 2021

  Headed up all aspects of the technology and resource requirements including operationalisation, delivery of in-house, managed and off-shore services and integration with new suppliers. Highlights include:- Drove best practice and operational efficiency through instigating and managing the migration of the Operational Monitoring teams to a Dev/Ops model, integrating them into a single unit to drive synergy - Awarded role of John Lewis & Partners Health and Wellbeing Champion, and served as a member of the Partnership Reward & Recognition working groupIdentified enhancements to the management of SSL certificates resulting in significant financial savings - Supported the £4billion eCommerce function through the provision of infrastructure support Show less Oversaw Infrastructure Operations across multiple servers of leading UK retailer, managing all supplier relationships, all aspects of the middleware infrastructure and extensive recruitment activities across multiple technical proficiencies. Highlights include:- Delivered a 97% achievement rate across all SLAs and OLAs for all teams- Initiated, conceived, and integrated the new dedicated service function to elevate existing IT infrastructure and support resources- Migrated the operating model for the Middleware Infrastructure team to DevOps- Covering IBM WAS / IHS, IBM Distributed MQ, & IBM Data Power infrastructure Show less

  • Application Operations Group Lead

    Sept 2018 - Mar 2021

  • Infrastructure Operations Manager - Middleware

    Sept 2015 - Sept 2018

  • Infrastructure Operations Manager - Middleware & DBA

    Mar 2015 - Sept 2015
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  CDW UK

  Nov 2021 - Sept 2022

  Service Desk Manager

  Managed all activities within a 24/7, multilingual IT Service Desk provision for CDW Corporation, driving the performance of a team of 240 Service Desk staff, managing BAU operations including recruitment, performance management, service integration, operational improvement and scalability. Highlights include:- Credited with the complete performance turnaround of a previously failing service desk function- Extensive recruitment activities which drastically improved poor levels of retention and high staff turnover, with staff levels at around 50% of target at the time of joining and increasing this to 90% within 6 months - Improved the culture and environment of the Service Desk service through initiatives such as perks, incentives, and Reward & Recognition, as well as the championing of staff welfare and professional development - Drove best practice and knowledge sharing through the introduction and management of a library of resources, outlining end-to-end processes to fully document shared knowledge, lessons learned and standard operating procedures Show less

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  EUROPEAN TYRE ENTERPRISE LIMITED

  Apr 2023 - now

  Middleware Manager