Bettina Maduro - Venn

Experience

• 

  Cardiovascular Laboratory

  Jan 2007 - Jan 2009

  Manager of Public Relations

  Core responsibilities: Co-ordinating every event carried out by the laboratory as well as those events where the laboratory took part, including: conferences, product launches and educational forums. Writing press releases and interacting with different media.

• 

  Diario El Carabobeño

  Mar 2008 - Nov 2008

  Assistant Journalist

  • Managing and writing both the marketing and social events sections of the newspaper. • Coordinating the newspaper’s own events, as well as those events sponsored by the newspaper. • Representing the newspaper in different institutional, marketing and social events carried out in the main cities of Venezuela.

• 

  Bournemouth University

  Sept 2009 - Jul 2010

  Language Assistant

  Core responsibilities: Helping students to use the software and learning resources, in particular those who were studying Spanish as part of their undergraduate course.

• 

  The Canteen

  Nov 2009 - Mar 2011

  Restaurant Manager

  Core responsibilities: • Making certain that the restaurant ran efficiently and profitably.• Managing personnel as well as greeting customers and responding to any issues.• Ordering supplies; creating weekly sales reports and inventories.• Organising marketing activities, such as discount schemes.

• 

  J.P. Morgan

  Mar 2011 - Mar 2012

  Customer Service Representative

  In this client facing role my main responsibility is to maintain daily verbal and written communication with internal and external clients (both in English and Spanish) in order to provide relevant updates and assistance where necessaryProcessing and authenticating each manual instruction received by clients who request to amendments, cancellations, recalls, back value and/or return payments (average of 600 instructions per month). Ensuring that all relevant tasks are prioritised and executed on time and with the correct procedures.- Part of the organizing team of the 'Client Service Week 2011' event. International event within JP Morgan planned to create awareness and engage the employees, as well as show appreciation for their daily support.- Volunteer on 'Operations Christmas Child 2011' Show less

• 

  Hilton

  Aug 2012 - now

  Part of the Regional UK & Ireland Marketing & eCommerce team looking after below properties:Hilton Puckrup Hall Hotel & Golf Club, TewkesburyHilton CobhamHilton London CroydonHilton Dublin AirportDoubleTree by Hilton Dunblane HydroHilton at St George's Park, Burton Upon TrentHilton East Midlands AirportHilton NottinghamHilton YorkHilton Leeds CityHilton London Syon ParkHilton ReadingHilton Liverpool City CentreHilton Newcastle GatesheadHilton NorthamptonHilton Cambridge City CentreHilton London Watford Show less Doubletree by Hilton Cambridge, Hilton Cambridge City Centre, Hilton East Midlands Airport, Hilton Leicester, Hilton Liverpool, Hilton Northampton, Hilton Nottingham, Hilton Puckrup Hall, Hilton at St George's Park, Hilton Sheffield and Hilton Warwick/Stratford-upon-Avon.My responsibilities include:• Create and execute cluster Marketing Plan• Support e-commerce activities• Develop cluster marketing campaigns and promotional activities whilst collating information for tracking and monitoring purpose. • Execute market research to obtain market and competitive insights to support and create opportunities. • Build strategic customer and partner relationships. • Create cluster merchandising and collateral for all hotel departments.• Monitor and support social media activities• Monitor and review own sites and third party websites content• Support commercial focus process • Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges• Manage and promote the hotel on Hilton branded websites Show less My responsibilities include:• Personal Assistant to General Manager• Supporting the pre- opening of Hampton by Hilton Bournemouth and Hilton Bournemouth• Responding to customer enquiries and complaints • Managing expenses, meetings and appointments• Creating and implementing the Social Media Plan for both hotels (Facebook, Twitter and Instagram) • Coordinating annual calendar of promotions and key events for the hotel and Food and Beverage outlets • Use of internal software to create promotional collateral • Ensuring that health and safety policies are up to date• Creating media press packs • Implementing and maintaining procedures/office administrative systems Show less • Being the main point of contact for enquiries from conference organisers and delegates as well as any guests wishing to use the Business Centre facilities.• Recording all charges and any additional goods or services that have been provided, creating invoices and billing back to clients.• Creating internal and external promotions, following brand standards and Hilton guidelines.• Supporting the Business Development Director in different tasks including: writing revenue reports, promotional material, tracking competitors and updating the hotel’s website and social media channels. Show less

  • Cluster Marketing & eCommerce Manager

    Sept 2020 - now

  • Cluster Marketing and eCommerce Manager - Midlands

    Feb 2017 - Sept 2020

  • Cluster Marketing Executive - Midlands

    Jun 2016 - Feb 2017

  • Cluster Marketing Executive - Central England & Wales

    Aug 2015 - Jun 2016

  • Office Manager at Hilton Bournemouth

    Apr 2015 - Jul 2015

  • Marketing Manager at Hilton London Gatwick Airport

    Jan 2014 - Apr 2015

  • Events and Marketing Administrator at Hilton London Gatwick Airport

    Aug 2012 - Dec 2013