Abigal German

Experience

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  Dish Network

  Mar 2007 - Mar 2009

  Lead Dispatcher

  • Contacted customers about service appointments• Created and maintained routes for 5 locations in the US (Northeast Area of the US)• Moved into training and mentoring new employees (included creating manuals and tests)• Created and updated daily reports for management• On call for technicians in all areas in case of any issues arising • Traveled to assist other offices in making sure all offices work together as best they can• Ran meetings • Spoke with irate customers and solved their problems in a calm and timely manner Show less

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  Time Warner Cable

  Feb 2010 - Sept 2011

  Customer Service Rep

  • Provided technical service over the phone for customers with cable and internet problems• Promoted new products• Received payments• Processed appointments for technical services

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  US Army

  Nov 2011 - Mar 2012

  Soldier

  • Completed ASVAB test with high score• Dealt with strong verbal disciplinary skills• Participated in team training (mentally and physically)• During discharge due to medical injury assisted drill sergeants with paperwork or other tasks

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  GE

  Jan 2013 - Jun 2014

  Customer Care

  • Processes purchase orders and provides quotes to customers• Splits time between commercial and government repair services• Answers emails and phone calls from customers and sales representatives• Part of implementing new AW process for repair services• Learning some parts of the sales side• Assisting government specialist with repair contracts, workflows and new orders

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  New York Air Brake

  Feb 2015 - Nov 2016

  Aftermarket Customer Care Representative
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  Suburban Propane

  Jul 2016 - Aug 2017

  Customer Account Admin
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  Girl Scouts of NYPENN Pathways

  Aug 2017 - now

  • Director of Data Services

    Oct 2024 - now

  • Lead Membership Data Manager

    May 2023 - Oct 2024

  • Customer Experience Manager at Girl Scouts of NYPENN Pathways

    Aug 2017 - May 2023