Khandaker Afanur

Experience

• 

  Banglalink

  Jul 2012 - Mar 2013

  Careline Officer

   Provided highest quality of service to the customers over the phone. Kept abreast with the latest information the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently. Provided professional customer service over phone. Build customer’s interest in the services and products offered by the company. Achieved daily quantitative as well as qualitative targets and service levels related to Inbound or Outbound calls  Carry out daily, monthly or other assign tasks in Inbound or Outbound call center. Provided feedback to the Team Leader on issues and challenges his job and suggest solutions Identify, research, and resolve customer issues using the computer system. Show less

• 

  Grameenphone Ltd

  Mar 2013 - now

  • Lead sales executives to on-board new customer through acquisition• Formulate visit plan for own and Sales Executives and ensure reporting.• Educate customer and sales channel to drive & ensure sustainable revenue growth in mobility & ICT solutions from SME Segment.• Ensure solution drive by educating customers and through capacity development of sales executives to increase solution penetration and ensure incremental revenue from SME Business• Zone planning in granular level to ensure optimum resource allocation, prospect mapping and pipeline management for right segment selling.• Account management• Relationship management with clients through different mode of communication (for example visit, phone call, email etc)• Develop (through coaching, mentoring & on-job training) and Engage sales executives to drive business• Ensure reporting of daily activity of sales executives and accompany them for complex negotiation and deal shaping.• Ensure hygiene factors of sales (Proper validation or customer & documents before agreement, meet quality parameters) and maintain 100% sales compliance.• Collaboration with solution team to ensure optimum penetration in market with ICT solution for sustainable growth.• Knowledge & ability of building networks and power mapping. Show less  Set Monthly and Quarterly target for sales apprentice to boost up the revenue growth. Drive Monthly GA, churn and data penetration. Ensure new account acquisition through extensive visit plan.  Educate customer and sales channel to drive data in assigned zone Retain 100% existing account and on-board new customer through acquisition Ensure solution drive and increase solution penetration in assigned zone Utilize Solution Architect to drive mobile base solutions. Analyze periodic zone reports to identify the revenue dent or growth & taking necessary steps to minimize the dent & maximize the revenue trend  Identify Solution need and propose right solutions for customers Develop and Engage sales apprentice to drive business Show less  Active participation in Sales Process to meet individual quarterly sales target. Establishing and maintaining strong working relationships with clients. Gather information about customers, market, and competition & working accordingly Visit existing and potential clients, follow up status, update with new products and additional features of existing products. Working as a communication partner with clients. Physically deliver the products according to customers demand. Ensure after sales services for Business clients. Frequent proactive interaction with clients that leads retention and revenue maximization. Attend & execute different customer retention program Arrange product & Solutions demonstration for clients. Show less  Active participation in Sales Process to meet individual quarterly sales target. Establishing and maintaining strong working relationships with clients. Gather information about customers, market, and competition & working accordingly Visit existing and potential clients, follow up status, update with new products and additional features of existing products. Working as a communication partner with clients. Physically deliver the products according to customers demand. Ensure after sales services for Business clients. Frequent proactive interaction with clients that leads retention and revenue maximization. Attend & execute different customer retention program Arrange product & Solutions demonstration for clients. Show less  Lead or Opportunities hunting to on board new business client Agreement signing, New Sale and focus on Revenue growth Organize campaign in client’s premises and Kit Delivery in different events. Prepare customer activity plan and execute that to ensure the revenue growth. Subscription paper collection to maintain the compliance parameters, To penetrate Business Solutions products to new and existing clients and Manage different after sales service issues. Attend & execute different customer retention program Arrange product & Solutions demonstration for clients. Show less

  • Deputy General Manager

    Jul 2024 - now

  • Strategic Account Manager, Dhaka-3, Emerging Accounts

    Jul 2019 - Feb 2025

  • Manager, Mid Market, Enterprise Business

    Jul 2017 - Jun 2019

  • Account Manager, Enterprise Business

    Oct 2016 - Jul 2017

  • Account Manager, Enterprise Business

    Jul 2014 - Sept 2016

  • Account Manager, Enterprise Business

    Mar 2013 - Jul 2014