Pradeep S.P

Experience

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  GO TO CUSTOMER SERVICE India pvt ltd

  Mar 2004 - Mar 2006

  Client servicing Executive (part Time)

  Client servicing Executive and Operations in the Projects for the Various Clients like Microsoft, LG, Airtel, Signtel, Times of IndiaClient servicing Executive, Logistic & administration in charge to co-ordination of the promotional team.

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  Three “C” Visuals

  Mar 2006 - Nov 2007

  Senior Client servicing Executive

  The process of creating and maintaining a strong working rapport with each customer. Understanding the needs and desires of the customer and moving to meet those needs in a proactive manner to Satisfy client to their requirements.Maintain customer service levels according to standards.Provide prompt, courteous service to all external and internal customers.Apply critical thinking and problem-solving skills to customer problems.Identify and resolve customer issues.Assist with special projects as assigned.Work overtime as needed, especially during quarter-end and year-end.Other duties as assigned. Show less

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  Standard Chartered Bank

  Dec 2007 - now

  Involved in many projects like new applications bring in, interface developments, automations, UAT/ UVT, BRD etc.Good in Team Handling, building & maintaining strong client relationship across the organization internally and externally.Ability to work smartly, manage time, parallel approach of result and report orientation. Provides management information to the organizations requirement to manage them efficiently and effectively. This computation will be done based on the approved cycle time of each activity with including the contribution of an individual (Contributed timing with working hours which the total threshold and the errors done during the month). Show less Creation and maintaining the client static data, internal customer static data request in Globus / T24 applications for Private Banking. Opening and maintaining the security accounts in various activity on daily basis (pricing, LTV update, Product asset class and Risk maintenance, GL accounting number updation). Setup and maintain all kind of static related update for security accounts by supporting various other processes like trade settlements, messaging control, corporate action, billings and reporting. Maintaining all major international securities issues by the various international organizations sourcing by various sources like Clearstream, Bloomberg, Telekurs etc.Preparation and periodical review of Departmental operating instruction (DOI), Service level agreement (SLA), all other authenticated mandates, training materials.Managing the team by giving training, work allocation to appropriates, mentor for the new comers, maintaining the MIS, volume, error rate, queries handling, escalations, etc.Telekurs price feed check to be performed for all the security code for which the pricing is done through automation. Bloomberg pricing update for all the security which is tagged to Bloomberg source for which the security ISIN are inserted into Bloomberg to fetch the latest price for updation. De -activation of matured bond and shares by cross checking with the security position and holdings for the same. Preparing monthly report etc, Show less To update FX rates for different country start from Japan to US.creating of customer profiles in IMEX, Magellan, EBBS and other Standard Chartered Bank applications which are trade and payments related.Handled up to 36 countries static creation related for trade and payments, worked with all shift timing and Involved in the verification of CDD for other banks which hold relationship with SCB.To process banking transactions in accordance with the applicable procedures, service standards and Departmental operational instructions.To create the transactions, processed by Trade and Payments, Processingas per the Departmental Operating Instructions manual, customers instructions and within the Timeliness and accuracy Standards specified. Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time. Show less To process on the BKE / RMA related queries and to maintain relationship with correspondent bank by maintaining their KYC / CDD with regular check up.Swift Message routing on messaging systems SAA, SCSTAR and AIX.Handled message routing for Asia Pacific, US and UKInvolved in the verification of the SWIFT and TELEX keys with other Banks.Involved in the creation of the SWIFT messages to other banksInvolved in the creation of messages to Inter departments like Trade,Treasury and Payments. Show less

  • Manager

    Sept 2015 - now

  • More then 9 years experience in banking

    Dec 2007 - now

  • Senior Officer (Security Static Data)

    Nov 2012 - Sept 2015

  • Officer (Static Data)

    Apr 2010 - Nov 2012

  • Officer (Global Message Centre)

    Dec 2007 - Apr 2010