Salman Syed

Experience

• 

  Pak Datacom Limited

  Jan 1993 - Jan 1996

  Network Manager
• 

  Systems Research Pvt Ltd

  Mar 1997 - Sept 1997

  Manager Communications

  Managed the Telecom Network Installation and expansion for BPO Organisation handling off-shore accounting, Medical and Legal transcriptions work from USA.Transferred the existing setup from startup location to a large facility housing 300+ users in various departments. Established International IPLC , over VSAT & terrestial/ inter-continental fiber networks, and Local Point-to-point Radio links for the transition period. Installed and managed Access nodes from Newbridge ( Now ALU) for Data, voice and ISDN-lines for video-conference applications. Show less

• 

  Etisalat

  Oct 1997 - now

  Part of transformation and digitization program for customer services delivering fixed line home services supervised by Accenture. Involved in cross-functional projects for automation and digital design for customer empowerment through self service features.worked on conceptualization and development of business requirements and coordination with IT project teams for system enhancements.Implemented first gamification application for front line engineers delivering home services and their back office teams to enhance employee engagement and motivation leading to increased productivity. Show less

  • Manager system operations support

    Dec 2018 - now

  • Expert Engineer - System Support

    Nov 2014 - Dec 2018

  • Senior Engineer - Performance analysis and Continuous Improvement

    Jan 2013 - Oct 2014

  • Engineer Integrated Services Operations

    Oct 1997 - Dec 2012