Salman Syed

Salman Syed

Network Manager

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location of Salman SyedUnited Arab Emirates

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  • Timeline

  • About me

    Expert Engineer - System Support at Etisalat

  • Education

    • University of Warwick

      1991 - 1992
      MSc INFORMATION TEHNOLOGY FOR MANUFACTURE Information Technology
  • Experience

    • Pak Datacom Limited

      Jan 1993 - Jan 1996
      Network Manager
    • Systems Research Pvt Ltd

      Mar 1997 - Sept 1997
      Manager Communications

      Managed the Telecom Network Installation and expansion for BPO Organisation handling off-shore accounting, Medical and Legal transcriptions work from USA.Transferred the existing setup from startup location to a large facility housing 300+ users in various departments. Established International IPLC , over VSAT & terrestial/ inter-continental fiber networks, and Local Point-to-point Radio links for the transition period. Installed and managed Access nodes from Newbridge ( Now ALU) for Data, voice and ISDN-lines for video-conference applications. Show less

    • Etisalat

      Oct 1997 - now

      Part of transformation and digitization program for customer services delivering fixed line home services supervised by Accenture. Involved in cross-functional projects for automation and digital design for customer empowerment through self service features.worked on conceptualization and development of business requirements and coordination with IT project teams for system enhancements.Implemented first gamification application for front line engineers delivering home services and their back office teams to enhance employee engagement and motivation leading to increased productivity. Show less

      • Manager system operations support

        Dec 2018 - now
      • Expert Engineer - System Support

        Nov 2014 - Dec 2018
      • Senior Engineer - Performance analysis and Continuous Improvement

        Jan 2013 - Oct 2014
      • Engineer Integrated Services Operations

        Oct 1997 - Dec 2012
  • Licenses & Certifications