Palesa Ngoepe

Experience

• 

  O'Keeffe & Swartz

  Sept 2013 - Mar 2014

  Outbound Sales Consultant

  Selling Life insurance for various banks Nedbank, Standard Bank and First National Bank

• 

  Liberty Life Insurance Public Company Ltd

  Apr 2014 - Aug 2014

  Outbound Sales Consultant

  Selling new life insurance and reinstating policies that had lapsed.

• 

  MTN

  Dec 2014 - Sept 2016

  Consumer Post Paid Consultant

  Giving assistant to contract clients regarding their account bills and other services. Answering calls, attending to customer related issues, billing quiries, adding and removing services, updating customer details,

• 

  Webhelp SA

  Sept 2017 - Dec 2018

  WEBCHAT and Inbound Customer Service Advisor

  Answering calls from U.K. customers regarding their online shopping accounts. Attending to customer related issues, billing quiries. Assisting with arranging returns and tracking their orders and delivery. Later got promoted to online web chat division doing the same thing.

• 

  Sage

  Oct 2020 - now

  -Offering technical support for Sage 200 VIP Premier, Classic and SBCPP customers-Assisting with technical errors- ODBC, SMART reporting - Dealing with Cobol errors- Dealing with payroll queries

  • 300 People Senior Technical Analyst

    Jan 2024 - now

  • Technical Support Analyst

    Oct 2020 - now