Palesa Ngoepe

Palesa Ngoepe

Outbound Sales Consultant

Followers of Palesa Ngoepe270 followers
location of Palesa NgoepeCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    300 People Senior Technical Support Analyst at Sage

  • Education

    • University of South Africa/Universiteit van Suid-Afrika

      2014 - 2016
    • Sage

      2019 - 2019
      Certificate Sage Pastel Partner Intermediate V18
    • Sage

      2017 - 2018
      Certificate Pastel Partner V17 Processing
    • Sage

      2020 - 2020
      Sage Business Cloud Payroll Professional Certificate
  • Experience

    • O'Keeffe & Swartz

      Sept 2013 - Mar 2014
      Outbound Sales Consultant

      Selling Life insurance for various banks Nedbank, Standard Bank and First National Bank

    • Liberty Life Insurance Public Company Ltd

      Apr 2014 - Aug 2014
      Outbound Sales Consultant

      Selling new life insurance and reinstating policies that had lapsed.

    • MTN

      Dec 2014 - Sept 2016
      Consumer Post Paid Consultant

      Giving assistant to contract clients regarding their account bills and other services. Answering calls, attending to customer related issues, billing quiries, adding and removing services, updating customer details,

    • Webhelp SA

      Sept 2017 - Dec 2018
      WEBCHAT and Inbound Customer Service Advisor

      Answering calls from U.K. customers regarding their online shopping accounts. Attending to customer related issues, billing quiries. Assisting with arranging returns and tracking their orders and delivery. Later got promoted to online web chat division doing the same thing.

    • Sage

      Oct 2020 - now

      -Offering technical support for Sage 200 VIP Premier, Classic and SBCPP customers-Assisting with technical errors- ODBC, SMART reporting - Dealing with Cobol errors- Dealing with payroll queries

      • 300 People Senior Technical Analyst

        Jan 2024 - now
      • Technical Support Analyst

        Oct 2020 - now
  • Licenses & Certifications

    • Pastel Partner V17 Processing

      Sage
      Jul 2018
    • Nano Tips for Leading and Motivating Gen Z at Work with Watchen Nyanue

      LinkedIn
      Jul 2025
      View certificate certificate
    • Excel Quick Tips (2020)

      LinkedIn
      May 2023
      View certificate certificate
    • Bookkeeping fundamentals

      Sage
      Aug 2018
    • Top 10 Rules for Highly Effective Leadership

      LinkedIn
      Jul 2023
      View certificate certificate
    • Nano Tips to Accelerate Your Goals with ShadĂ© Zahrai

      LinkedIn
      Jun 2023
      View certificate certificate