Ashley Smith

Experience

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  The William Kellibrew Foundation

  Oct 2009 - Jan 2014

  Fundraising Chair

  Networking with local nonprofits to enhance organizational awareness. Fostering relationships with the surrounding community while creating opportunities to educate and support the community. Assessing annual funding goals, budgets and setting annual donation goal. Developing and coordinating events that empowered the community and provide free activities for the children in the area. Researching and securing grant's to continue programming and job opportunities for mothers. Created training program for women to learn office management skills, resume writing and interviewing skills. Developed and coordinated events to gain sponsorship and donations for the nonprofit. Managed daily office operations and created brochures other medians to increase organizational awareness. Show less

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  Grand Hyatt Washington

  Apr 2011 - Apr 2013

  Front Desk Agent

  ∙Maintained a professional demeanor while facilitating the guest registration process for over 1,000 guest daily and proper communication of Hotel services, up selling options and promotions. ∙Generated and process forms of payment and responding to guest inquires and resolved guest complications and restored guest satisfaction when necessary. ∙Facilitated room blocks daily while maintaining room inventory to accommodate large groups with out interfering with commuter guest and accommodate all guest preferences. Front Office Agents relied on my ability to manage the inventory and analyze reports and send out amenities for VIP Guests. ∙Point of contact for groups to coordinate room blocks , special events and group preferences during their stay and consulted with other departments to ensure client satisfactions.∙ Exceeded quest expectations which lead to department naming me employee of the month March 2012 and October 2013 as well as several letters from guest being sent to Hotel General Manager. Show less

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  Haute Society

  Jan 2013 - now

  Chief Executive Officer

  Haute Society/ CEO ∙ Managed multi-city event logistics, drafting and updating event proposals and creating designs, styles, and themes for events∙ Managed event budgets ranging from $200 to $3,000 ensuring logistics are managed, including venue negotiations, staffing, guest list management, catering, décor, pricing, invitation designs/distribution, food and beverage selections, accommodations, audio/visual service arrangements as well as event setup and breakdown.∙ Created and managed online marketing campaigns effectively driving brand awareness, engagement and traffic to social media.∙Successfully planned, coordinated and executed events; oversaw the planning and execution of logistics and operations for Pop- Up shops, fundraisers, fit camps, art shows, networking events, and specialty events.∙Coordinated, planned and executed organizational awards ceremony for 800 guest with a $100,000 budget. Planned décor, program, dinner, secured location, media/ press kits, AV and lighting needs, floral arrangements, secured DJ and photography for the night. Show less

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  Bozzuto

  Apr 2013 - Feb 2015

  Executive Concierge

  ∙Delivered superior customer service to over 296 residents while managing resident services, resolved resident concerns, deliveries, inventory audits and daily office operations for the leasing office. ∙Developed property’s first ever concierge manual, set guidelines for resolving resident concerns and trained new employees. ∙Managed leasing appointments, filling, invoices, conducted property tours as well as being the community liaison between local business. ∙Developed resident discount point reward system with local business and ran property’s social media which lead to property be ranked number one in social media within the company. ∙Developed and coordinated monthly community calendar and planned amazing community events that exceeded the residents and company expectations. Show less

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  Spirit of Washington

  Aug 2014 - Jul 2018

  Restaurant Supervisor/ Bar Manager

  Managed cruise with 520 guest, created floor charts a, ensured proper staff levels, quality meal service/entertainment. Developed corporate internship program, created training plan for interns, developed class schedule, created curriculum/coordinated with all departments to ensure all goals were met for the internship. Provided exceptional hospitality and customer service to guests and coworkers while creating unforgettable memories for the guest. Conducted pre-cruise meetings and communicated to front-line and galley staff regarding the cruise (seating charts, special bar packages, boarding procedures, etc.). Ensured accurate staffing requirements for 30 employees on average daily for BOH and FOH based on weekly cruise projections. Maintained the highest standards of sanitation in accordance with local regulation and corporate guidelines while adhering to proper alcohol service guidelines. Coordinated with other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.). Developed and executed shipmate incentive programs while developing a higher level of teamwork within the crew and improved the level of service and product quality and up-selling opportunities. Adhered to established cash handling procedures and ensures standards are maintained while maintaining daily $1000 bank. Assisted in training and development of all restaurant shipmates. Reconciled on board cash and credit sales from POS system. Developed and executed programs that improve the level of service and product quality. Enhanced customer satisfaction by developing special beverages and providing prompt and consistent service as well as handling customer complaints and guest inquires. Responsible for maintaining appropriate stock levels for the bar along with advance knowledge of beverage and food menu descriptions, entertainment options, cruise route and points of interest. Generated and process forms of payment and up selling cruise paraphernalia Show less

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  VMG Resources, LLC

  Nov 2014 - Sept 2015

  Staffing Coordinator

  ∙Managed staffing operations for 70 properties and coordinated assignment for more than 200 associates while obtaining daily staff request and filling them efficiently.∙ Strategically oversaw scheduling, mass communication with current as well as perspective clients, enhances on boarding process, facilitated and developed training materials, and secure coverage for vacant shifts. ∙Collaborated with payroll to manage and verify existing employees; analyzing associate time sheets to comply with fiscal budget. ∙Maintain detailed staffing reports and enhanced associate performance based off client feed back. ∙Collaborated on development of client quality checks which enhanced company’s rapport with clients. The quality checks were used as qualitative measurement to ensure client satisfaction and ensure optimal service was provided. ∙ Developed customized client database to assist staffers with allocating assignments to best fit associate for the client. Show less

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  CSCMP - Council of Supply Chain Management Professionals

  Aug 2019 - May 2020

  Events and Communities Department and Part-time Regional Relations Assistant

  -Event data entry and event progress tracking/maintenance-Event description enhancement for promotional use-Volunteer Support & Communication- Event Registration-Marketing - Create event coupon codes- Issue event refunds, transfers, cancellations- Policy Development - Quarterly Roundtable Newsletter