Isaac Lo

Experience

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  DuJiangYanFuHuoKang Chronic Disease Rehabilitation Hospital

  Aug 2012 - Nov 2012

  Assistant to General Manager

  • Educated the local staff on the use and maintenance of 4 kinds of healthcare products• Responsible for document translation for equipment manuals and medical articles• Managed all of the medical equipment logistics within the hospital

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  Oxford University Press (China)

  Jun 2014 - Aug 2014

  Temporary Administrative Assistant

  • Reorganized inventory within department to create room for new samples • Assisted in the preparation of information update letters to clients (primary and secondary schools)

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  Scottrade

  Jun 2015 - Apr 2016

  Bilingual Branch Intern

  • Customer Support: Introduced different trading account types to clients and performed account openings for them. Provided technical support for clients on enquiries regarding accessing Scottrade’s trading platforms.

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  PwC Hong Kong and Mainland China

  Sept 2016 - Jul 2020

  • Global Cross-Functional Collaboration: Coordinated with client’s IT team to extract financial data and collaborated with the service delivery team in Philippines to create a dashboard based on the requirements obtained by the local audit team; resulted in reduced budgeted hours for the manual entries review task by 50%.• Leadership: Led 10 engagements as senior-in-charge for audit engagements of local and international clients up to $US6.5bn in revenue in the manufacturing, hotel, television, and retail industries.• Project Management/Planning: Defined scope of work, created budgets, and collaborated with client contacts on fieldwork logistics for 6 audit engagements requiring 10-12 weeks.• Process and Controls Analysis: Identified key controls within the manufacturing, inventory management and billing cycles (SAP FI/MM/SD Modules) for audit clients to update the control matrices and application controls testing plan, to minimize the substantive audit work required.• Innovation: Examined key security controls and developed roadmaps for testing and documentation for PwC audits for a fintech company; Awarded Innovation Challenge winners in 2019 for taking the company into the Fintech space.• HKMA Regulatory Compliance: Supported IT risk and outsourcing compliance projects with regards to Hong Kong Monetary Authority (HKMA)'s policies on online banking. (TME-1, TMG-1/2, SA-2) Show less • Process Analysis and Improvement: Created user access matrices by country and function for local audit teams in Singapore, Taiwan, China, Indonesia, Malaysia, and Philippines to perform system access reviews in a global audit of a $US12bn retail company; increased audit efficiency and reduced duplicate audit requests by multiple locations.• Teamwork: Performed controls testing and documentation support to complete audit before reporting date; awarded rookie of the year and excellent multi-tasker in 2017.• Operational Improvement: Assessed client’s IT organizational structure and SDLC processes to provide recommendations to restructure teams to facilitate cross-functional project collaboration and communication. • Stakeholder Communication: Drafted and presented internal controls deficiencies, their associated audit and operational risks and impact, and provided recommendations to client’s upper management.• IT Security Controls Analysis: Perform ITGC security reviews for audit clients over Logical Access, Computer Operations, Change Management, and SAP Basis domains. Show less

  • Risk Assurance Senior Associate

    Oct 2018 - Jul 2020

  • Risk Assurance Associate

    Sept 2016 - Sept 2018
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  Honeywell

  Jun 2021 - Aug 2021

  Integrated Supply Chain (PACE) Intern

  • Process Improvement: Analyzed $40M global dropship business process to identify root causes for missed promised deliveries and provided recommendations to avoid mis-setting customer delivery expectations and maintaining customer satisfaction.• Six-sigma Analysis: Collaborated with Lean Six-Sigma team to improve order-to-first-promise metric by 10% through establishing better data governance controls for material master data.• Sourcing and Procurement: Coordinated with vendor to confirm and expedite open purchase order line items, ensuring on-time delivery of raw materials to meet production schedules for Q3. Show less

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  Tata Consultancy Services

  Aug 2022 - now

  Strategic Business Manager

  • KPI Reporting and Visualization: Taken the role as a business analyst within an agile team to gather user requirements, design wireframes, and collaborate with offshore team to develop customized dashboards and a supply chain control tower, to facilitate KPI monitoring and reporting across for Order Fulfilment and Logistics and Transportation, increasing operational efficiency in US, Europe, and Australian teams by 10% for a $58B global pharmaceutical manufacturing company.• Process Automation: Designed the prototypes for a customized internal application for freight booking and expedition approval requests, and designed an order management tool to suggest order quantities based on multiple factors to wholesalers to ensure sufficient inventory levels to meet end-market demand within the country.• Onboarding process improvement: Participated as a member of the onboarding task force to create material for recruitment and gather feedback to improve onboarding for future new staff. Show less