Aubrey Brooks

Experience

• 

  The Liberal Newspaper

  Jun 2007 - Jun 2015

  Carrier

  Provided quality packaging and timely delivery of the local paper to represent the Liberal Newspaper’s commitment to customer service.

• 

  Richmond Hill High School

  Sept 2013 - Jan 2014

  Teachers Assistant- Multiple Exceptionalities Class- In-School Co-Op

  Assisted in the implementation of classroom activities to benefit staff and student needs. Organized a final field trip to educate students and to teach daily living skills.

• 

  City of Richmond Hill

  Feb 2014 - Jun 2014

  Instructed a variety of programs, such as holiday themed crafts, Victorian era traditions and birthday parties.Communicated with members of the public and provided necessary historical background knowledge and tours of the centre to provide continuous education. Ensured overall customer satisfaction and helped to encourage and promote the return of customers to the organization My position was to digitalize artifact information forms by entering them in through the database, then file appropriately. Duties included filing, databasing, phoning community partners, fulfilling various administrative tasks provided by supervisors, and keeping a clean and organized environment.

  • Program Instructor

    Sept 2013 - Jun 2014

  • Archives and Collections Co-Op Student

    Feb 2014 - May 2014

  • Volunteer Administration Support- Office Assistant- Co-op Student

    Feb 2014 - May 2014
• 

  Seneca Polytechnic

  Oct 2015 - Apr 2016

  Role Model for up and coming students through attitude, reliability, and professionalismRepresented the School of Hospitality and Tourism in a positive manner to other students and the general public As a KPI Ambassador, I provided clerical support, served as a front of line contact between students and staff members of the college, assisted with the promotion and administration of the KPI Student Satisfaction Survey and ensured high levels of customer service and satisfaction.

  • VIP Ambassador

    Jan 2016 - Apr 2016

  • KPI Ambassador

    Oct 2015 - Feb 2016
• 

  City Sightseeing Toronto

  Apr 2016 - Jul 2016

  Ticket Sales Agent & Niagara Falls Day Tour Guide

  Responsible for maintaining a strong sales aptitude and customer service throughout. Worked from stop locations selling tickets, engaging with tourists and providing advice to the public.Worked effectively with the company POS system.Oversaw and ensured the safety of passengers and staff who are on/near the bus.Sold tour and attractions tickets.Coordinated with the main office re: passenger pick-ups and route delays/changes.Delivered exceptional tours for mixed audiences, while maintaining a high level of commitment and stamina Provided exceptional service while on tour during a 10hr+ period Show less

• 

  Heart & Stroke

  Sept 2016 - Jan 2017

  Telerecruiter

  - Represented a well respected brand- Used consistent Human Resources and Sales Management Skills- Built a rapport with locals over the phone in a positive and persuasive manner

• 

  Lucy Maud Dining Room

  Oct 2016 - Dec 2016

  Student Learner, Professional Designation

  Developed the skills necessary to create memorable guest experiences in all aspects of a full service dining room.

• 

  Holiday Inn Express

  Apr 2017 - Apr 2017

  Student Learner, Professional Designation

  Developed the necessary skills to work entry level positions in front desk, housekeeping & laundry, maintenance, and breakfast services

• 

  Heart & Stroke

  May 2017 - Jul 2017

  Fundraising Administrative Assistant

  Organized and created new "My Own Fundraisers" to benefit community fund development and health promotionResponsible for data collection and entry for fundraising programs, events, and volunteer application formsAssisted in the execution of events and the Paper Hearts Campaign

• 

  Heart & Stroke

  Oct 2017 - Dec 2017

  Non Profit Volunteer Recruiter

  Used persuasive communication to build rapport via phoneRecruited new volunteers to join the February Heart & Stroke Canvassing CampaignActed as an ambassador for the FoundationEncouraged potential canvassers to join the campaign and raise money for life saving researchTracked and recorded call results with detail

• 

  Mosaic North America

  Jan 2018 - Oct 2018

  President's Choice Financial Specialist

  Built brand presence through interaction with new and existing consumers Assisted and supported consumers with any questions or concernsListened to customers, answered questions and providing solutionsAssisted customers on how to maximize member benefitsFollowed communication procedures, guidelines and policies to ensure consumer satisfactionCompleted call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlinesTook the extra mile to engage customersTrained and mentored a Part-Time brand ambassador at my store location Show less

• 

  EAG Innovation

  Feb 2019 - Mar 2022

  Director

  Managed day to day operations of the business from marketing to accounting • Community Management for external organisations Connected with community partners and like-minded individuals to increase community supports and events Co-created both in-person and virtual educational services in areas that fall under mental health, arts, technology, and general education Spoke at a variety of engagements and providing input for Canada based non-profits organisations.

• 

  Outlandish Inc

  Nov 2021 - May 2023

  Identified industry trends across the emerging TikTok Shop UK platform to enhance areas of ads strategy, product optimisation and shop health. Utilised platform ads to build 10K followers for LG UK over 5 days. Supported the development of operations systems through implementing and evaluating day-day procedures and processes through analysis to improve workflow. Established a new tracking system to ensure the completion of 180 videos in the months of November and December while effectively distributing projects between team members based on their compatibility Prepared and completing proposals, plans and implementation of high levels of production, productivity, quality across the team. Lead the Black Friday Campaign for a luxury street-wear brand, generating a 1.8K% daily revenue increase and a 35.7K Watch PV Accomplished operations and organisation mission by completing related results as needed • Contributed operations information and recommendations to strategic data driven plans. Worked directly with the COO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation Forecasted requirements (financial, material, and personnel) Show less Generated regular weekly feedback, data analysis and reporting internally and for external brands such as New Balance, LG Electronics, etc.Supported the initial steps in the creation of the companies training program product, developing a 10 section training program accompanied by Short Videos and a 150-page PowerPoint. Communicated effectively and comfortably with people from all levels of the business, and providing them with data and administrative support Administrative and data support with ongoing company-led projects to achieve and meet long-term goals Show less Responsible for the continuous development and management of the entire influencer project life cycle- this consisted of contracts and collaborations from the recruitment period to post-collaboration Influencer recruitment for the development of TikTok's e-commerce Multi Channel Network, where I recruited 10+ influencers per month with followings above 30K- signing popular names including @laurabudryte and @melissajadexm Managed a full range of influencers, including marketing, workload, hiring, efficient campaign execution, optimising available resources, etcEnsured effective communication, contribution and account management whilst managing internal, external, brand collaborations and influencer needs across single or multiple live streams Created and implemented live stream plans for various brands on the TikTok Shop platform while ensuring effective brand partnerships Show less Supported e-commerce live-streaming operations during shopping holiday events (Black Friday, Cyber Monday, Boxing Day, & Valentine's Day) through live stream comment moderation, community support and customer service. Day to day customer service management across branded and internal channels, this included responding to customer inquiries, concerns and resolving issues effectively in order to retain customer satisfaction. Identified optimal times to action giveaways and other promotional offers for best possible outcome across several brands Show less

  • Senior Project Manager- UK & USA

    Feb 2023 - May 2023

  • Operations Manager

    Oct 2022 - Feb 2023

  • Data & Administrative Lead

    Jul 2022 - Oct 2022

  • Influencer & Account Manager

    Mar 2022 - Jul 2022

  • Customer Service Manager

    Nov 2021 - Feb 2022
• 

  Buttermilk

  Mar 2023 - now

  Orchestrated the development and execution of a comprehensive data strategy, placing a premium on meticulous data quality management and adherence to compliance standards.Guided a team of skilled data professionals, applying cutting-edge proprietary algorithms and a sophisticated scoring system to analyse data for actionable insights, championing a culture of data-driven decision-making.Oversaw the management of our data infrastructure, remained at the forefront of technology trends, and fostered close collaboration with the Chief Technology Officer (CTO) and technology partners to harness data for a sustainable competitive advantage.Pioneered a mentorship program tailored for staff with a passion for data, fostering skill development and knowledge exchange within the team.Operated as the driving force behind the Data Governance Board, ensuring robust data governance practices that aligned with organisational goals and industry best practices. Show less Unveiled insights through dynamic data interpretation and result analysis, crafting compelling dashboards that illuminate both internal and external perspectives for market leading brands (Armani Beauty, Church & Dwight, Revlon, etc.) Pioneered the development and execution of sophisticated data analyses, cutting-edge data collection systems, and strategic optimisation strategies to elevate our approach and contribute to Buttermilk's IP.Collaborated closely with founders and strategists to discern and prioritise critical business and information needs, shaping data-driven strategies that propelled new processes. Show less

  • Head of Data & Analytics

    Oct 2023 - now

  • Data Analyst

    May 2023 - Oct 2023

  • Data Consultant

    Mar 2023 - May 2023