Suraj Jaundoo

Experience

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  BOUNTY FARMS PRIVATE LIMITED

  Jun 2019 - Sept 2019

  Electrical Engineer

  Worked along with the senior Engineer to maintain all Equipment in the plant, worked to create improvements that optimized production, exercised good judgement in selecting methods and techniques, Preformed in-dept evaluations prior to planning work.

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  Trifinity Solutions Inc.

  Oct 2019 - Jun 2020

  Developer

  Completion of tasks which included, but not limited to Graphic Designing, building Augmented reality apps, Websites, and mobile app development. These tasks were evaluated by the supervisor and submitted on a regular basis, also participated in the teaching of classes in the mentioned Field.

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  GTT+

  Jul 2021 - Dec 2021

  Technical Analyst

  Work on the Helpdesk supporting users with issues from Hardware troubleshooting and replacing components to Software assisting with VPN and application issues, worked with Windows Servers, Active Directory, vSphere, Okta, Workspace One, Zscaler, Dell-Kace, Azure, Exchange Admin Center, also worked on some Network issue.

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  ATN International

  Jul 2021 - now

  Work on the Helpdesk supporting users with issues from Hardware troubleshooting and replacing components to Software assisting with VPN and application issues, worked with Windows Servers, Active Directory, vSphere, Okta, Workspace One, Zscaler, Dell-Kace, Azure, Exchange Admin Center, also worked on some Network issue. Worked on the Communications Team closely with PBX systems Mitel and 3cx being the main ones Built users, extensions, call queues, also worked on call routing, worked on getting Physical and softphones setup, troubleshot any issues that may arise with users’ phone both in office and remote, Show less

  • IT Communications Manager

    Jan 2023 - now

  • Senior Technical Analyst

    Jan 2022 - Dec 2022

  • Technical Analyst

    Jul 2021 - Dec 2021
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  GTT

  Jan 2022 - Dec 2022

  Senior Technical Analyst

  Worked on the Communications Team closely with PBX systems Mitel and 3cx being the main ones Built users, extensions, call queues, also worked on call routing, worked on getting Physical and softphones setup, troubleshot any issues that may arise with users’ phone both in office and remote,

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  One Communications

  Jan 2023 - now

  IT Communications Manager

  Work on PBX Systems( Mitel, Five9, Zoom, 3CX, Teams PBX, etc.) to build users, extensions, Call queues, direct routing, etc. Assist with leading and Training IT Technical Analysts on all systems including Active Directory, Okta, AWS App streams, Zscaler, Microsoft 365 Admin, Exchange Admin, Microsoft Azure, Workspace One, VPN, etc.