Mohamed Dhouib

Experience

• 

  Moda square Shop Polaris

  Oct 2012 - May 2014

  Cashier

  ❖ Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.❖ Manage transactions with customers using cash registers❖ Scan goods and ensure pricing is accurate❖ Collect payments whether in cash or credit❖ Maintaining a clean workspace.

• 

  Blue island & SASIO

  Jun 2015 - Apr 2017

  Assistant Store Manager

  ❖ Interacts with customers, helping and responding to queries about products and purchases.❖ Provides recommendations according to customer needs or preferences.❖ Locates merchandise for customers and places orders, where necessary.❖ Introduces promotions and new products to customers.

• 

  ZEN

  Jun 2017 - Dec 2018

  Store manager

  ❖ Delivering excellent service to ensure high levels of customer satisfaction.❖ Motivating the sales team to meet sales objectives by training and mentoring staff.❖ Creating business strategies to attract new customers, expand store traffic, and enhance profitability.❖ Hiring, training, and overseeing new staff.❖ Responding to customer complaints and concerns in a professional manner.❖ Ensuring store compliance with health and safety regulations.❖ Developing and arranging promotional material and in-store displays.❖ Preparing detailed reports on buying trends, customer requirements, and profits.❖ Monitoring inventory levels and ordering new items. Show less

• 

  Company jolie joli & oxido

  Oct 2019 - May 2022

  Retail Sales Supervisor

  ❖ Recruiting, training, supervising and appraising staff❖ Maintaining statistical and financial records❖ Dealing with customer queries and complaints❖ Overseeing pricing and stock control❖ Maximizing profitability and setting/meeting sales targets, including motivating staff to do❖ Preparing promotional materials and displays❖ Liaising with head office

• 

  Stark Security Services qatar

  Oct 2022 - Dec 2022

  Administrator

  ❖ Maintain internal databases❖ Submit expense reports❖ Keep employee records (physical and digital)❖ Distribute incoming and outgoing Email❖ Prepare regular reports and presentations❖ Organize, store and print company documents as needed❖ Handle queries from managers and employees❖ Update office policies and ensure compliance with them

• 

  KidZania Doha

  May 2023 - now

  -Verify details of party bookings from colleagues and share it with the operations team-Maintain continuous communication with clients from booking until the end of their experience-Collect remaining amount on the day of the event and close the party with finance department-Share upcoming week's parties details with the operations team for advanced preparation (balloons, materials, schedule for host and food handler)-Provide weekly highlights, challenges , feedback and party closures to the manager. Show less -Manages inbound/outbound calls and respond to customer’s inquiry in a timely manner-Making calls to clients to learn about their needs, complaints, or other issues with services.-Making sales or recommendations for services that may better suit the client needs.-Scheduling callouts and liaising with the technical team on a daily basis an in a timely manner.-Keep records of all conversations in Call-Center database in a comprehensible way.-Maintains company standard and keeps customer satisfaction as a primary objective. Show less

  • Sales Specialist

    Mar 2024 - now

  • Call Center Operator

    May 2023 - Mar 2024