Sandeep Singh Jakhar

Experience

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  IHG Hotels & Resorts

  Jul 2013 - Nov 2014

  Pre-Opening Front Office Agent

  Joined as a Front Office Agent and get promoted as Sr. Front office Agent after 6 month .Conducts shift briefings to ensure hotel activities and operational requirements are knownSupervise front desk operations during assigned shift including: 1) Maintenance of guest information 2) Maintenance of information about local events 3) Compile occupancy statistics 4) Assisting with complaints Supervise cashiering activities during shift including: 1) Cash handling and banking procedure 2) Dealing with irregular payments 3) Instructing staff in credit policies and facilities 4) Instructing staff in cash security procedures 5) Carry out debtor control 6) Supervise the cashiering systemTo carry out the duties in the absence of Reception Supervisor Show less

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  Crowne Plaza (IHG), Duqm

  Dec 2014 - Aug 2016

  Front Office Agent

  Answer incoming calls and assist with reservations, confirmations, room need requests,and questions.Explain Hotel products, service and other information about the resort as requested.Sell, process and enter and confirm room reservations using selling techniques andstrategies.Maintain knowledge of current Hotel events, activities, hours of operation as well asdining options currently available.Greet guests warmly and perform registration procedures.Provide guests with appropriate room assignments, room keys, directions to the rooms,while up-selling when appropriate.Verify payment for stay including incidental costs by obtaining credit information.Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.Use supervisor support when necessary.Answer incoming calls within 3 rings with appropriate greeting.Maintain accurate logs of mail, packages, parcels or other items for guest delivery.Accurate accounting of cash bank assigned to each agent.Post charges to guest accounts as designated.Facilitate guest departures providing accurate statements and ensuring guest satisfactionand collecting all payments due.Other duties as assigned. Show less

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  Anantara Hotels & Resorts

  Oct 2016 - Sept 2021

  • Front Office Supervisor

    Mar 2018 - Sept 2021

  • Front Office Executive

    Oct 2016 - Mar 2018
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  Accor(The Living Adventure) FIFA Worldcup

  Jul 2022 - Jan 2023

  Duty Manager
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  Crowne Plaza Mayur Vihar New Delhi

  Mar 2023 - Jul 2023

  Duty Manager
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  Lemon Tree Hotels

  Oct 2023 - now

  Assistant Front Office Manager