Hala Shalaby

Experience

• 

  TEDx

  Apr 2018 - Sept 2018

  Marketing Staff

  Managing all of TEDx's social media platforms; Instagram, Facebook, Twitter. Raised our engagement and follower count.

• 

  Lekcjeonline,pl

  Feb 2020 - Jan 2022

  English Teacher

  I teach students with an age ranging from 12 years old to 30 years old. I take into account the psychology of each student and the best way to give them the information in a digestible way.

• 

  Revolut

  Jun 2021 - now

  * Managing of the risk and control environment by conducting risk & control self-assessment, setting of Key Risk Indicators to monitor levels of risk exposure.* Maintained, reviewed, and implemented a Business Continuity Plan and tested it.* Perform control testing of the functions, products, processes.* Guide my department to identify, assess and mitigate risks by providing proper trainings and advisories to create staff awareness and maintain competency at all levels.* Engage with stakeholders at Senior Management levels and Risk & Compliance functions providing support for risk-based decision making and assurance that controls are effective or require enhancements.* Tracking of open issues/incidents from risk registers, audit reports/ regulatory reviews, for closure and validation. Show less Scope of duties:- Creation and maintenance of knowledge base forKYC Support team.-Improving overall customer journey ensuring a smooth experience for both internal teams and our customers.-Working together with Research, Quality and Complaints team to understand root cause behind poor customer chat experiences and take the necessary steps to remediate these detractors- Converting detractors RCA into actionable items that benefit our customers- Coordinating with product team to provide visibility over customer (dis)/satisfaction of assigned features- Preparing materials and update specialised frontline team on upcoming launches- Defining WOW Chat per Vertical- Working with Capacity Planning on future launches- Working with vertical OPS Managers and Product owners on product and service launches, reported bugs and issues- Functional management of research and specialised frontline teams- Stakeholder management- Keeping the frontline team informed on any upcoming launches or processes-oriented changes- Optimising and establishing internal escalation processes in alignment with other involved teams Show less

  • Mid FinCrime Business Risk Manager

    Jan 2024 - now

  • Junior FinCrime Business Risk Manager

    Jan 2023 - Dec 2023

  • Customer Experience Manager

    May 2022 - Jan 2023

  • KYC Expert

    Feb 2022 - May 2022

  • KYC Post onboarding Trainer

    Dec 2021 - May 2022

  • KYC Analyst

    Jun 2021 - Feb 2022