Cristina Ramon Castillo

Experience

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  NH Hotel Group

  Jul 2011 - Jul 2012

  Front Desk Receptionist

  • Specific request treatment.• Business groups management: room assingment with special requests, parcel reception, assest with external services reservations as transfers, restaurants, etc.• Listen, apologize with empathy, finds a solution and follow through when resolving guest problems.• Administrative duties as reports management, and individual cashiering.• Mentor of new colleages.

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  Radisson Blu

  Aug 2012 - Aug 2014

  Front Desk Receptionist

  • Anticipate guests needs promptly, acknowledge all guests, making sure chain stadars "100% satisfaction".• Specific request treatment.• Business groups management: room assingment with special requests, parcel reception, assest with external services reservations as transfers, restaurants, etc.• Listen, apologize with empathy, finds a solution and follow through when resolving guest problems.• Welcome and helping diferent crew members: Iberia, Saudia, Hainan, SAS, EL AL, etc.• Administrative duties as reports management, and individual cashiering.• Mentor of new colleages.• Maintaing a good information flow with the team and all departments, making sure a 100% Guest Satisfacion service for the client.• Support booking department. Show less

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  Peterpans Adventure Travel

  Oct 2014 - Mar 2015

  Travel Specialist

  (Gap year in Australia) • Tourism packages sales and itineraries around Australia through TDMS website travel.• Promotional events organization.• Administrative tasks as reports, vouchers, cancelations, etc.

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  Protur Hotels

  Jun 2015 - Nov 2015

  Front Desk Receptionist

  • Front desk duties as check in and out, incoming calls, information about facilities and tourism information, with profesionalism as travel specialist.• Assining rooms.• Email treatments.• Occupancy reports.• New team members training.

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  Barcelo Hotels & Resorts

  Mar 2016 - Oct 2016

  Reservations Coordinator

  • Booking responsible. • Information provider to clients and travel specialist about facilities, services and special request posibilities.• Groups treatment, touroperators and quota management.• Sales management, special rates, promotions, discounts, etc.• Cancelation treatment and refunds.• Channel manager support. • Recive and give training regarding booking proceses between the team.

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  Information Planet Spain

  Jan 2017 - Jan 2018

  Sales Representative

  • Studies counsellor abroad, Australia and Canada.• Sales management. • Accomodation and flights management.• Management of meetings with schools and universities, in Spain and Canada. • Organization of promotional events.• Visa documentation management.

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  Expedia Group

  May 2018 - Nov 2018

  Lodging Content Associate (EMEA)

  • Configure new hotel accounts for the company.• B2B service. Training new hotel partners on tools and processes in order to optimize their products.• Capture and confirm data about room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact information.• Edit existing hotel information in English, including amenities and photos; resolve change request; assign star ratings, themes, and structure type.• Understand different lodging/property types and their services.• Acquire photos through web scraping and contacting hotels; load, classify, and assign photos.• Contacting Channel Managers.• Working through weekly targets, focus on continuous improvement.• Support on internal projects.• SalesForce.com Show less

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  NH Hotel Group

  Jun 2019 - Oct 2019

  Online Distribution Channels Specialist (Headquarters)

  • Connection between TMS and different travel agencies and OTAS, directly or through channel managers.• Incidences treatment generated through different connectivity systems between NH and the distribution channels.• Update new rate and room plans to distribution channels and OTAS.• Support on incidences for all hotels of the chain.• Commercial support to distribution channels.• Competitive incidences treatment on rates and availability.• Internal and external communication regarding hotel changes, new onboardings, closures, etc… Show less

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  Radisson Hotel Group

  Oct 2019 - now

  • Online&Offline - Team Leader.• Projects Coordinator.• Onboarding & Advise of new hotels during the pre-opening process. • Creation & Optimization of new processes involving the different stakeholders.• Training & Support withing other regions: APAC. • Business Support across EMEA properties.• Projects Coordinator – New Openings, Offline, Rebranding, Switchovers.• Rate & Room Type Management.• Channel Management & Optimization. (OTA & GDS)• Content - Creation and Maintenance across all the channels. (CRS, GDS, Lanyon, Northstar, Cvent)

  • Revenue Systems Manager

    Apr 2023 - now

  • Senior Revenue Systems Strategist (EMEA)

    Jan 2022 - Apr 2023

  • Revenue Systems Supervisor (EMEA)

    Apr 2021 - Apr 2022

  • Revenue Systems Specialist (EMEA)

    Oct 2019 - Apr 2021