Jonathan Omar

Experience

• 

  Buckinghamshire County Council

  Jun 2011 - Dec 2012

  ICT Support Officer

  • Providing 1st Line IT support via telephone and email to 5000+ users at the council.• Using fundamental troubleshooting skills to identify and solve problems. • Adhering to strict SLA’s.• Learning new computer systems in a short periods of time• Logging customer calls quickly and accurately on the “supportworks” system• Receiving calls and emails from customers as well as following up calls appropriately.• Active Directory and BES Server administrative duties.• Carrying out administrative duties and providing support on SAP• Installation and configuration of mobile devices • Using my own knowledge and initiative to solve problems• Communication with customers over the phone and over email in a professional and friendly manner.• Working alone on the service desk• Provisioning Blackberry’s and other mobile devices Show less

• 

  Misco UK

  Jan 2013 - Nov 2015

  Raise and monitor incidents to ensure that the appropriate action is being taken to meet SLA’s• Providing 24/7 technical support• Liaise with logistics to ensure parts are delivered to a customer site where required.• Work closely with resource management to organize engineer to site where required.• Escalate incidents to management as appropriate• Liaison with internal departments, vendors and suppliers where required• Work closely with key partners; Cisco, IBM, and HP• Supplying customers both internal/external with timely updates on call progress, liaising with Network Field Engineers in order to progress and update incidents.• Arranging RMA’s using Cisco online tools.• Update and maintain network documentation and procedures.• Troubleshooting and solving hardware and software issues• Pre and Post Sales support for all Misco customers.• Involved in selling technical products and services Show less

  • Network Service Desk Agent

    Jan 2013 - Nov 2015

  • 1st & Second Line Support Agent

    Jan 2013 - Nov 2015
• 

  Novum Law

  Nov 2015 - Nov 2016

  Team Support Executive

  • Deskside and remote IT support• Facilities Duties• Invoicing• Budget management• IT support for all staff• Fulfilling any requests staff may have within reason• Creating floor plans for new offices• Planning new office moves• Planning own schedule and working on own initiative the majority of the time

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  KM ALUMINIUM DOORS WINDOWS

  Mar 2016 - Jan 2017

  Assistant Sales Manager

  Upselling products and services• Reaching weekly sales targets• Management of KM employees while serving as a motivational presence daily• Daily administrative tasks• Finding new ways of working to make daily tasks and monitoring more effective and efficiento On my own accord, created a new system via excel for tracking active and potential leads all.• Liaising with customers face to face, online, and over the phone.• Creating marketing material for various areas of the business.• Photography for the business• Record keeping Show less

• 

  DW Fitness

  Jan 2017 - Aug 2017

  Personal Trainer

  Carrying out member inductions• Creating Marketing materials for myself• Coaching HIIT classes• Training clients to achieve various fitness goals• Showing understanding and compassion for different types of people, from different walks of life

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  Nuffield Health

  Aug 2017 - Dec 2017

  Wellbeing Advisor

  • Personal training clients to achieve various different fitness goalsDuty manager responsibilities• Pool maintenance (pH balance testing)• Coaching various studio classes• Coaching pool aquatic aerobics classes• Creating marketing materials to promote my training• In charge of the clubs running club• Carrying out inductions and interacting with members on a daily basis

• 

  Snap Finance UK

  Jan 2018 - Feb 2019

  Internal Account Manager

  • Led project to implement HubSpot CRM into the company• Managed customer accounts• Creating merchant social media marketing campaigns• Creating quality bespoke graphics for customer social media and websites• Creating logos for merchant businesses• Creating attractive landing pages with HubSpot for marketing purposes• Created multiple training and procedural documents.• Improved productivity for sales, account management, and underwriting departments• Created a platform for team collaboration through HubSpot• Day to day desktop and network support• Implemented the IT Hardware asset management process to the company• Collaboration with USA head office to create new solutions to benefit the company.• Liaising with head office IT department in Costa Rica • Creating sales and productivity reports via HubSpot Show less

• 

  Volkswagen Group UK Ltd

  Mar 2019 - Jan 2021

  Learning and Development Executive
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  Mercedes-Benz in the UK

  Jan 2020 - Sept 2021

  System Administrator
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  ITM Communications Limited

  Sept 2021 - now

  • System Development Analyst

    Sept 2022 - now

  • Project and Service Coordinator

    Sept 2021 - Sept 2022