SM Alimuzzaman

Experience

• 

  Export Import Bank of Bangladesh Limited

  Feb 2016 - May 2016

  Internship Trainee

  I Assisted with daily operations, interacted with customers, observed various roles within the bank, andfamiliarised myself with banking software. Learned about banking regulations and compliance requirements andparticipated in training sessions to enhance skills in banking and finance.JOB CONTRIBUTIONS Interacted with customers and observed different roles. I am familiar with banking software and systems and learned about regulations. Participated in training sessions to enhance skills related to banking and finance. Show less

• 

  Elitbuzz Technologies Ltd

  Jan 2018 - Apr 2018

  Marketing Executive

  In this job, I Generated leads, conducted sales presentations, negotiated deals, and built strong clientrelationships. Analysed market trends and competitor activities and developed and implemented sales strategiesto achieve targets.JOB CONTRIBUTIONS Identified potential customers and generated leads through various channels. Conducted sales presentations, negotiated deals, and built strong client relationships. Analysed market trends and developed and implemented sales strategies Show less

• 

  M2M Communications Ltd.

  Apr 2018 - Aug 2018

  Marketing Executive

  In this job role, I Conducted market research, developed and executed marketing strategies, and oversawvarious marketing campaigns. Ensured consistent brand messaging and identity, monitored campaignperformance, and analysed data insights to optimise strategies.JOB CONTRIBUTIONS Conducted comprehensive market research and identified potential markets. Developed and executed marketing strategies and oversaw online marketing efforts. Ensured consistent brand messaging and monitored and analysed campaign performance. Show less

• 

  Hygate Motor Lodge

  Jul 2019 - Apr 2020

  RECEPTIONIST / OFFICE ADMINISTRATOR

  I proficiently managed front desk operations, delivered exceptional customer service, and oversaw administrativetasks. Coordinated effectively with various departments, provided administrative support to management, andhandled receptionist duties, including telephone management and email coordination. Efficiently managed guestaccounts and billing and collaborated with housekeeping and maintenance teams.JOB CONTRIBUTIONS Proficiently managed front desk operations using hotel management software. Delivered exceptional customer service, resolved guest inquiries, and oversaw admin tasks. Coordinated effectively with various departments, providing invaluable administrative support. Efficiently handled receptionist duties, including telephone management. Show less

• 

  Beetham Park Motel

  Aug 2019 - Mar 2020

  Front Desk Receptionist

  In this job role, I Efficiently managed guest check-in/check-out, handled reservations, and provided excellentcustomer service. Conducted accurate payment processing, streamlined room assignments, and maintainedmeticulous record-keeping. Effectively communicated with motel staff for prompt fulfilment of guest requests andneeds.JOB CONTRIBUTIONS Efficiently managed guest check-in/check-out processes, handling reservations. Provided excellent customer service, addressing guest inquiries promptly. Conducted accurate payment processing and streamlined room assignments. Show less

• 

  IronPoint Motel Limited

  May 2020 - Dec 2022

  Senior Administrative Officer

  In this job, I Led a digital transformation, implementing an advanced filing system to boost operational efficiency.Managed daily administrative operations, mentored a 15-member team, and maintained streamlined officeprocedures. Ensured efficient communication across departments, addressed guest inquiries with finesse, andprovided vital administrative support to hotel management, including budgeting and expense tracking.

• 

  Vodafone New Zealand

  Oct 2021 - Oct 2023

  Marketing Analyst

  As a Marketing Analyst, I specialize in driving data-driven marketing strategies by analyzing key metrics and trends that impact business growth. My role involves collecting, analyzing, and interpreting large sets of data to assess the performance of marketing campaigns, identify opportunities for optimization, and provide actionable insights.Key Responsibilities: • Data Analysis: Analyze marketing performance metrics (website traffic, conversion rates, customer acquisition, ROI) to identify trends and opportunities for improvement. • Campaign Optimization: Provide data-backed recommendations to optimize marketing strategies across channels (digital, email, social media, PPC, SEO). • Reporting: Develop regular reports and dashboards to track campaign performance, present insights to stakeholders, and inform decision-making. • Market Research: Conduct market and competitor analysis to understand trends, customer behavior, and competitive positioning. • Collaboration: Work closely with marketing, sales, and product teams to align data insights with business goals and strategy. • Tools & Software: Proficient in marketing analytics platforms such as Google Analytics, Excel, Tableau, and CRM systems (HubSpot, Salesforce).With a strong focus on interpreting data to fuel marketing growth, I continuously seek ways to enhance campaign performance, maximize ROI, and contribute to the overall marketing success of the organization. Show less

• 

  MVP Studio

  Sept 2023 - Jan 2024

  Data Analyst