Agustín Álvarez

Experience

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  CRT Chile

  Jan 2009 - Feb 2010

  Traine Sales Engineer

  •Provided pre/post-sales support on GE Energy products• Followed up shipping and deliveries ensuring deadlines are delivered through the whole process from receiving a purchase order to its final deliver• Visiting new projects bidding, customers and identifying potential business.

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  Oracle

  Feb 2010 - Mar 2012

  Technical Support Analyst II

  As an Oracle technical Analyst I was part of the Oracle Business Intelligence Suite Global support team, performing the following duties:- Analyze customers service requests and provide solutions within the required SLA, depending on the priority of the issue.- Communicate with customers in English trough web based platform as well as over the phone. - Research and identify new issues, - Elaborate an update technical content in order to share knowledge with colleagues and customers community. Show less

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  BusinessMind Corp

  Mar 2012 - Jan 2018

  Business Intelligence Consultant

  - Requirements Gathering: Engage with various business units to capture information needs, compare those needs with existing tools and identify gaps.Participate and lead business requirements workshopsWrite business requirements documents as required to elaborate needs - Design & Development: Data Modeling, design dashboards, reports, drill-down analytics and data visualizationsDesign, configure and administer the metadata layerCreate system technical requirements for documentation and knowledge management-Testing, Validation, Release Management:Develop and implement testing strategiesValidate data accuracyDeploy and validate changes into production environment, typically in scheduled after-hours cycle - Training & Change Management:Support the development of training, documentation, and help desk capabilities Show less

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  Elektrobit (EB)

  Dec 2018 - Jun 2019

  Junior IT Engineer

  - Participate as a Presenter in Knowledge Sharing sessions within my team, on relevant technical topics, such as IBM Cognos Dimensional data Modeling Tools- Participate in our Sprint Projects and solving multiple service desk tickets, including critical incidents- Team collaboration within IT department on different Projects- Develop and maintain Finance Datamart Model, which are the base for different reports such as P&L Report and Cost Center- Improve and add value on HR and Project Management reports Show less

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  Deloitte

  Apr 2021 - Aug 2021

  Senior Business Intelligence Consultant

  - Modeling Datamart for supply chain business- Develop Integration ETL process with Oracle Data Integrator (ODI)- Develop Reports, KPIs and Balance Scorecards with Oracle Business Intelligence Tools- Prepare environments for training, installation and configuration of BI end to end products- Provide training to technical/non technical customers on ETL and Reporting Tool and technologies as well as SQL- Provide technical support and assistance for customers customs implementation Show less