Benny Jacob

Experience

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  CMS Computers Limited (INDIA)

  Apr 2000 - Nov 2008

  Sr. Specialist

  Responsibility (across clients/projects serviced)o Involve in Pre-sales technical activities o Project Management & Technical Supporto Defining IT policies based on client requirements.o Specialization in Wintel & VMware design and implementation projecto Data gathering and analysis of existing serverso Designing a server consolidation solutiono Audit Site and provide recommendationso Administration of Windows Servers, Lotus, Citrix, and terminal servers & clients o Prepare various call reportso Monitoring and analyzing call reports.o Liaison with various hardware vendors.o Knowledge Transfer to users regarding the new environment.o Training and DocumentationClients/Projects serviced Fox Television Studios India Pvt Ltd – Site Infrastructure Migration project Bank of America [BOA] – Virtualization Project Securities and Exchange Board of India – New Infrastructure Site deployment project Hindustan Petroleum Company Limited – Virtualization Project Housing Development Finance Corporation Limited [HDFC] [Site In charge] Bharti Cellular Ltd – Airtel – Facility Management Service [Team Lead] Other clients worked for: National Stock Exchange of India, Union Bank of India, Shipping Corporation of India, Parke-Davis (India) Ltd - Pfizer, Organon India Ltd Show less

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  SunGard Technology Services

  Nov 2008 - Feb 2010

  Specialist

  Responsibility: Provide IT delivery services and support to internal Infinity BU, Infinity Application, and Various Infrastructure Transition and hosting Projects.Description:o Scoping of Infrastructure requirements. Prepare a solution design document and provide a presentation to the client. Prepare plans and schedules for various deployments. Creating and monitoring risk/issue logs for the project.o Provide status reports to relevant stakeholders. Provide remote infrastructure and application, management, and support to Infinity Production applications and the LAB environment.o Prepare infrastructure documents for clients migrating to production and ensure a smooth transition. Create and implement the infrastructure requiredo Prepare ISO 20k documentation for the Infinity IT Team in coordination with the quality team.o Actively contributed toward organization-wide COE initiatives.RecognitionReceived “Kudos” award in Dec 2009 Show less

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  Mphasis

  Jun 2010 - Mar 2012

  Sr. Project Management Lead

  Responsibility: Project /Program Manager – Manage end-to-end add new and/or changes to existing infrastructure, application deployment, and risk management projects for Large MNC Bank.Description: Manage multiple end-to-end deliveries of the projects of Risk, Application, and BU portfolios.o Engage clients, stakeholders [internal & external], and project team o Create project management plans based on the work request received (including SOW, project estimates: budget and schedule, communication, WBS, activity tracker, risk/issue)o Manage the relationship with multiple cross-functional teams to address issues, and implementation tasks and hold them accountable for SLAs for supporto Monitor and track project schedule and cost using MPP file and provide timely report status to management & client.o Perform risk/issue assessment, tracking resolution, and escalation to ensure project Completion.o Adhere to and facilitate in implementation of deliverables through the various change management processes. o Responsible for quality management requirements, and project closure activities, including financials & document lessons learned and billing queries raised.Recognition Project MTA showcased in RBS all employee’s newsletter The Apex Award - Quarterly Cross Functional team in Aug-2010 Show less

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  EY

  Mar 2012 - Jan 2016

  Manager

  Responsibility: Manage end-to-end Software License Compliance (SLC), IT Security, and Business Development projectsDescription: Lead Software License Management team for major Global vendors SAP, Oracle, Microsoft, IBM, and Adobe. Owning the full cycle from collecting data using, reporting, publisher audit response, and follow-up mitigation actions with stakeholders for Indian and Global clients.o Identifying new business opportunities followed by project scoping and schedulingo Manage multiple end-to-end deliveries of SLC, IT Security, and BD projects, managing client-side peers, business networking events, and conferenceso Monitoring daily/weekly/monthly activities to ensure timely and effective reporting, tracking, follow-up, and communication o Manage clients/stakeholder communication o Ensure adherence to all processes and standards of the organization.Recognition 2 Excellerator awards for the leading project and team contributionLead Mangrove Plantation with Vanashakti NGOMentoring kids as part of the EY Foundation Education Scholarship Program Show less

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  Mphasis

  Aug 2016 - May 2018

  Sr Project Management Lead

  Responsibility: Project /Program Manager – Manage Cloud and Application migration for major Investment Bank.Description:o Plans, directs and coordinates the team’s activities to manage and implement projects and/or interrelated projects from the contract/proposal initiation stage to the final operational stageo Plans, schedules, budgets, monitors, and reports on activities related to the project.o Define and lead the implementation of consistent technical processes for systems implementation, maintenance, and support.o Define all activities necessary to attain project goals and objectives. o Conduct weekly status update meetings with IT management updating on all ongoing projects, current issues or roadblocks, and next stepso Conduct status meetings with stakeholders on a bi-weekly basis.o Creates communication plans, ensuring that appropriate information is exchanged among key stakeholders Show less

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  Datwyler IT Services

  Jun 2018 - Jun 2019

  Project Specialist

  Responsibility: Software Asset Management for Datwyler group.Description: Ensuring compliance with software publisher license agreements and copyright law to avoid potentially significant penalties to Datwyler.o Lead Oracle publisher audit response, full cycle from data gathering, reporting, and discussion with Oracle for compliance issues identified and mitigation actions with potentially huge financial implications. o Manage enterprise-wide compliance with all software license agreements and copyright laws by monitoring and enforcing proper software usage policies. o Understand software licenses, ensure compliance and take corrective action. o Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software.o Manage vendor relationshipo Develop software policies, processes, and guidelines to ensure compliance, whilst working closely with IT management to resolve compliance issues. o Avoid excessive or unwarranted software usage. Show less

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  Allied Digital Services Limited

  Feb 2020 - Dec 2020

  Service Delivery Manager NOC

  Responsibility: Technical Service Delivery ManagerDescription: My main responsibility as a NOC Service Delivery Manager was to ensure that all key service deliverables that have been identified are understood by the wider support team, and are tracked and reported on a daily basis to Group CIO and team.o First point of escalation for designated accounts for support process issues not resolved by the standard processo Manage day-to-day operations & projects including ticketing, incident management, scheduling, and time managemento Establish & manage engagements and relationships by effectively communicating with key members of the Customer; client peers, technical team, and management personnelo Facilitate problem resolution across internal teams, driving actions, communication, and RCA/Best Practiceso Analyze KPI/SLA on delivery center performance to improve processes and improve delivery KPI/SLAso Analyze support activity and case/alarms trends for the assigned account ensuring SLAs are met, CSAT is achieved, and/or provide recommendations to close gaps- Facilitate Meetingso Provide detailed reports to management including metrics, root cause analysiso Daily Customer Meetings and presentation of NOC performance with group CXOs and handled customer escalations.o Facilitated and guided the creation of various client Documentation for processed, runbooks, and SOPs Show less

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  SBM2CIC

  Dec 2020 - Mar 2021

  Proprietor

  Build a Better World

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  Tech Mahindra

  Mar 2021 - Sept 2022

  Manager - Operations

  Responsibility: IT Manager for A Large Saudi Arabia conglomerateDescription: As Program Manager maintains essential IT Program & Project Management (including IT Infrastructure, Saudi Aramco Cyber compliance program, IT Security Audit, and remediation and like), IT Operations Service Delivery within the Group Companies, Team Management and reporting.o Building mutually beneficial partnerships with various stakeholders, by engaging and addressing their concerns and helping them in achieving their business goals through the application of my skills, behaviors, and knowledge. o Took advantage of learning opportunities to enhance understanding of cultural differences and intricacies, by continuously striving to increase knowledge/ understanding of stakeholder culture to equip the team to handle situations with ease.o Build strategies for collaboration on how to improve collaboration between the onsite and offshore teams. o Managed good independent relationships with client’s senior management, identified leads and business development opportunities and cross-sells.o Fortnightly Program status reporting; presentation on the progress made, highlighting risks and issues, submitting key findings & recommendations to Client top management, and articulating it effectively using IT program tracker. o Nurturing a collaborating atmosphere across various teams for learning, personal development and achieving common goals.o Facilitate in end-to-end management of onboarding new personnel; new candidate hiring process; schedule client interviews, onboarding assistance post joining. Development of key performance goals for functions, and career development of direct reportsRecognition “Pat on Back” award received from Infrastructure Business Unit HeadMultiple appreciations were received from the client’s top management and, the internal TechM Group Service Delivery Head. Show less

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  LTIMindtree

  Nov 2022 - now

  Senior Manager - Projects