Riiko Hioki

Experience

• 

  Outback Steakhouse

  Apr 2023 - Jan 2025

  Hostess

  • Provided bilingual customer service in Japanese and English to a clientele consisting of over 80%international guests.• Managed reservations, seating arrangements, and floor coordination to ensure smooth and timely serviceoperations.• Handled special accommodations for guests including families with children, wheelchair users, and thosewith specific seating preferences.• Assisted foreign guests with local travel information, taxi bookings, and sightseeing recommendations,enhancing their overall experience.• Collaborated effectively with kitchen, bar, and front-of-house teams to maintain operational efficiency in ahigh-volume setting.• Contributed to record-breaking sales on Christmas Day 2024 and recognized with the Employee of theYear award for outstanding guest service.• Strengthened core skills in cross-cultural communication, multitasking, problem-solving, and customerengagement. Minder weergeven