Nelson Longa Salazar

Experience

• 

  Banesco Banco Universal

  Mar 2001 - Oct 2009

  Project Leader – Head of Department

  • Directed IVR platform operations, ensuring 24/7 availability of critical banking services (teleservices, ATMs, checkbook dispensers).• Implemented projects (Tarifas y Comisiones, Banca Comunitaria, Efecticket, etc.), collaborating with stakeholders to meet regulatory and business requirements.

• 

  Indra / Soluziona

  Apr 2010 - Feb 2012

  Project Leader

  • Coordinated Telefónica Movistar platforms (IVR Genesys, Mi Movistar Online), overseeing teams of 30+ professionals across multiple geographies.• Managed innovation projects, from planning to execution, fostering strategic partnerships and contract negotiations.

• 

  Amagi Services

  Feb 2012 - Nov 2013

  Portafolio Manager

  • Led development and implementation of special improvement projects for Banplus (IVR APEX, SMS notifications, etc.).• Negotiated client and vendor contracts, managing 9+ software suppliers and ensuring alignment with business objectives.

• 

  IBM

  Nov 2013 - Aug 2015

  • Oversaw 224 applications for Banesco, managing Continuous Improvement and Stabilization projects and daily demand (requirements, incidents, support).• Delivered enhancements for banking platforms (POS, ATM, BanescoOnline, IVR, etc.), achieving service continuity and optimal resource allocation.Customers under my responsibility:DirecTvSwitch7B • Oversaw 224 applications for Banesco, managing Continuous Improvement and Stabilization projects and daily demand (requirements, incidents, support).• Delivered enhancements for banking platforms (POS, ATM, BanescoOnline, IVR, etc.), achieving service continuity and optimal resource allocation.

  • Services Availability Manager (SAM)

    May 2015 - Aug 2015

  • Technical Team Leader (+ Project Manager)

    Nov 2013 - May 2015
• 

  Endava

  Aug 2015 - now

  • Directed project delivery and business análisis disciplines, ensuring alignment with organizational objectives through Agile, Waterfall, and Hybrid methodologies.• Spearheaded the launch of TEAM awareness and training initiatives, creating an Agile community that fostered collaboration, accelerated knowledge sharing, and strengthened the local way of working.• Expanded discipline headcount professionals by leading strategic recruitment efforts, building a senior talent pipeline, and showcasing Mexico’s competitive advantages under USMCA and HIPAA regulations.• Achieved ISO 9001 and ISO 27001 certifications, along with HIPAA compliance, bolstering service quality, data security, and healthcare readiness while enhancing the organization’s credibility for new business.• Ensured 100% resource allocation across all projects, maintaining operational excellence through proactive catch-ups, recurring tracking meetings, and the development of Project Methodologies Champions and Agile Champions.• Established cross-project review processes to reinforce continuous improvement, identifying best practices in project management and promoting shared accountability across teams.• Collaborated closely with commercial stakeholders, intensifying visibility campaigns to elevate Mexico’s professional market standing and attract new clients.• Defined strategic objectives to grow each discipline, expand training programs for Scrum Master, Product Owner, SAFe, Agile Coach, and increase the number of certified Reviewers for local cross-project audits.• Cultivated a high-performance culture within the Project Delivery Management (PDM) team, championing clear communication, team development, and an iterative mindset that drives innovation and operational success. Show less • Led nearshore resource management across both locations, overseeing talent acquisition, onboarding, and HR policy development to meet evolving business needs and uphold corporate standards.• Refined the sales-to-service pipeline, establishing robust collaboration frameworks between Sales and Delivery, resulting in faster time-to-market and enhanced client satisfaction.• Oversaw end-to-end project lifecycles, from pipeline forecasting to resource allocation, ensuring seamless execution across multiple concurrent engagements.• Optimized delivery processes by standardizing best practices, proactively resolving issues, and nurturing strong client relationships—consistently surpassing SLA targets.• Cultivated high-performing cultures recognized for employee engagement and excellence in project delivery through comprehensive performance management and continuous improvement initiatives.• Supported cross-functional collaboration with senior stakeholders, aligning resource assignments to project scope, timelines, and quality expectations.• Monitored performance metrics and adapted team structures to balance workloads, achieving sustained improvements in operational efficiency and resource utilization.• Drove competitive advantage within rapidly evolving markets by championing innovation and leveraging nearshore delivery models to meet client needs across diverse geographies. Show less

  • Mexico’s Head of Project Delivery Management & Analysis

    Mar 2024 - now

  • Delivery Location Manager Monterrey - México

    Jan 2022 - Feb 2024

  • Delivery Location Manager Caracas - Venezuela

    Aug 2015 - Mar 2022