Jethin Paul

Experience

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  Hewlett Packard Enterprise

  Aug 2003 - Oct 2007

  System Engineer, HP SDMS

  Monitored all administrative server functions, managed back-ups, recovery, upgrades, management of disk space, etc.Found origin of technical errors and implemented P2P application patchesObserved and regulated business applications through remote desktopsDefined the methods, processes, and evaluated criteria by which the systems, subsystems and work products are verified against the requirements in a written planAssisted with the development of system and functional requirements; designed new capabilities based upon evaluation of all necessary development and operational considerations Show less

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  Colt Technology Services

  Oct 2007 - Jan 2010

  Specialist - IT Services, Quality & Standards

  Quality Standard Compliance: Ensured effective quality control processes are in place to monitor deliverables Ensured that projects conform to PRINCE2 methodology and required standardsHandled end to end project activities encompassing planning, design, estimation, scope definition, finalization of techno-commercial aspects & implementing quality standards

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  Colt Technology Services

  Aug 2010 - Jan 2012

  Senior Team Lead, vCloud Delivery

  Documented Success in delivering Disaster Recovery Solutions (DRaaS), vCloud Disaster Recovery, Backup as a Service (BaaS) and Colt Managed Cloud services based on robust and reliable IT systems; driven to excel through rapid adaptation of technology capabilities, team motivation, and collaborative work with Process Owners and Practitioners

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  Colt Technology Services

  Oct 2012 - Mar 2016

  Delivery & Operations Management, Colt Managed Cloud

  Handled multiple projects, phased deliverables, specifications, analysis, cost benefit, design and architecture, proposals, resource allocation, requirements definition, project planning, negotiation, presentations, demonstrations for execution of projectsSuccessful in resolving critical problem areas and delivering on customer commitments with proven track record of delivering quality services without compromising with service standards; track record of managing delivery of the projects within the time & budgetary constrainsStrong customer centric approach, with process orientation; mentor and coach of multiple teams in IT, service delivery and end-user support; effective at leveraging team potential to achieve shared business-led IT objectivesWorked on complex end-to-end deliveries across multiple applications; proven ability in translating business needs into technology requirements, designing, developing, operating & delivering large, strategic programs for customers across diverse geographiesManagement: Project Needs Assessment | Service Transition/Delivery Management | Business Continuity Planning | Process Advisory | Process Excellence | New Initiatives | Team LeadershipOperational & Technical: Operations & Quality | Process & Systems Management | Cost Reduction & Efficiency Improvement | VMware vCloud | Virtualization | Cloud Computing Show less

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  IBM

  Apr 2016 - now

  Integrated Managed InfrastructureDesign and Build Cloud SoftLayer Hosted environmentsManagement of the Cloud Software Stack (i.e. vCAC , Openstack, ICO, Softlayer Portal, AWS, Azure) and IBM Cloud offerings (PMC)Monitoring & management of the Hybrid Cloud and Traditional IT Infrastructures (hypervisor, server, storage, network)

  • Engineering Manager

    May 2019 - now

  • Technical Services Manager

    Apr 2016 - May 2019