Tram Phan

Experience

• 

  Peninsula Center Of Cosmetic Dentistry

  Dec 2012 - Dec 2019

  Support Specialist & Dental Assistant

  1. Assisted in designing training manuals, and performance measurements to ensure the standard of care while fostering employees' career growth2. Trained and assessed new employee's technical and customer service skills per the office's protocols 3. Provided emotional support to patients before, during, and after surgeries and complex treatment appointments 4. Built rapport and maintained relationships with culturally diverse patients with kindness, empathy, and compassion 5. Communicate effectively and respectfully to patients and family members to establish positive relationships6. Coordinated daily morning meetings, addressing procedures, productivity goals, and personnel gaps7. Took charge of task distribution among assistants in the absence of the team leader8. Participated in the recruitment process, providing assessment and training for new assistants on intricate procedures and customer service protocols9. Managed the office inventory system, reviewing invoices, placing orders, and overseeing supply shipments while also liaising with the lab manager for accurate patient case tracking Show less

• 

  Diane Lew, DDS

  May 2017 - now

  Administrative Assistant

  1. Conduct inbound and outbound call screenings concerning appointment scheduling, billing inquiries, insurance claims, and referrals, ensuring adherence to HIPAA regulations and standards2. Perform precise data entry for updating patient documents, guaranteeing that all crucial information remains current in the database3. Address customer issues promptly, applying conflict management expertise to develop suitable solutions for a wide range of cultural and background differences4. Participate in recruitment activities, including evaluation and training of new assistants on intricate procedures and customer service standards5. Pioneered and introduced the latest dental technology ie. digital scanner which reduces chairside appointments and patient discomfort6. Serve as patients' advocate during consultation visits7. Mentor new employees about cutting-edge technical skills, and patient management to maintain high-quality, customer-focused care8. Collaborate with dental specialists, and treatment coordinators to ensure a smooth and efficient treatment process9. Communicate effectively with key stakeholders 10. Oversee inventory management tasks such as invoice generation, monthly order facilitation, and coordination with vendors for backorder resolution Show less