Greta Di Pinto

Experience

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  Ferretti Beach Hotel

  May 2012 - Aug 2012

  Receptionist and Customer Service Assistant - summer period

  This experience has been ideal in order to gain valuable experience within the hospitality industry. By learning how to deliver great service to guests, developing skills as a receptionist/ concierge and in customer service. It was a front desk role and day to day tasks included greeting and assisting customers, helping them to make reservations and managing available rooms. In most cases, I was the first point of contact and so it was important to solve any issues that might arise during the course of their stay. Show less

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  Al Borgo Bed and Breakfast S.A.S.

  Aug 2012 - Jul 2014

  Manager

  Management and coordination of the Front office, F&B and Housekeeping teamBudgeting and forecastingStock control and orders,Reservations, Administrative and accounting functions, Management of the website and social medias.Revenue Management and market place analysis

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  Patisserie Valerie

  Jan 2015 - Jan 2016

  Senior Sales Assistant

  Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for .Being responsible for processing cash and card payments. Answering queries from customers. Giving advice and guidance on product selection to customers. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands.

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  The Varsity Hotel & Spa****

  Dec 2015 - Aug 2016

  Front desk receptionist
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  Accor

  Aug 2016 - now

  Ibis Styles Liverpool Centre Dale Street123 bedrooms, lounge bar & restaurantDuring my team here our hotel won the 1st place for ALL challenge in March 2022, successfully implemented ALLSafe and received great score in the Financial Audit in June 2021 (91,1% vs previous audit 73,8%).Main Responsibilities in this role:• Daily revenue analysis of MPI / RGI / RPI in Marketplace using STR and RSR platform. • Forecasting future expected performance and budgets, BRM and ART • Pre-closure analysis • Well-being and improving employee engagement in the hotel using various initiatives• Recruitment, Induction, performance review, PDP• Payroll and Costing report• Leading & developing the hotel team to deliver quality performance, measuring via Trust You platform• Tailored training, coach and mentoring based on the position e.g. Team Leaders, Supervisor, Team member • Overlook trainings compliances Show less Ibis Styles Liverpool Centre Dale StreetDuring my team here our hotel won the Allympics challenge 2018 for the highest RPS Score in the Economy brand, we were also awarded “Team of the Year” by Liverpool Hospitality Association.Main Responsibilities in this role: Organise and deliver Heartist training. Monitor and drive Hub & LMS compliance, One to one personal training & group coaching Team member performance reviews and development plans Responsible for Rota and team selection & training, also creating full induction programme. Menu development Team training both Kitchen and Front of House Ordering and invoicing Management of Marge Brut Competitors Analysis Control of daily Banking, Bulk cash, Safe Le Club Accor: Monitoring performance of Le club Ambassador and team results Show less Ibis Cambridge Central Station231 bedrooms, 80% occupancy, £8m turnoverMain Responsibilities in this role:• Handle guest check-ins and check-outs.• Multitasking jobs: Welcomer, breakfast, coffee shop, night auditor.• Dealing with guest queries and resolving any issues• Le Club Accor Ambassador (Number 1 recruiting hotel in UK 2017, 5856 cards)• Commissions• Answering booking.com comments and reporting any concerns to the correct departmentFOLS MOBILE ROLL-OUTS IN UK HOTELS:• Part of the coaching team visiting various hotels around the UK to assist in the roll out• Involved with the new Welcome experience video, used it internationally for the Fols Mobile Roll-out Show less

  • Assistant General Manager

    Jun 2019 - now

  • Front office and F&B Duty Manager

    Aug 2017 - May 2019

  • Front Office & Reservations / Shift Leader

    Aug 2016 - Aug 2017