Shala Smith

Shala Smith

Insurance Agent

Followers of Shala Smith101 followers
location of Shala SmithCedar Rapids, Iowa, United States

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  • Timeline

  • About me

    Senior Personal Lines Account Manager at The Accel Group

  • Education

    • Atlantic High School

      1997 - 2001
      High School Diploma

      Activities and Societies: Chorus, Debate, Drama

  • Experience

    • Sitel

      Jul 2004 - Jul 2007
      Insurance Agent

      I started out at SITEL as a non-licensed agent telemarketer, cold calling customers of various organizations and trying to sell them various insurance products. It was during my tenure there that I obtained my property/casualty insurance license and became an outsourced agent for GMAC Insurance. I took calls from customers looking to insure their autos and recreational vehicles. I quoted and bound policies over the phone. I was also part of calling those customers back and following up on quotes that had not been sold. Show less

    • GEICO

      Jul 2007 - Sept 2014
      Sales Associate

      My daily duties were to take incoming phone calls from customers seeking to quote and/or buy auto insurance from GEICO. I was my own underwriter and bound policies myself. This job focused on an emphasis to customer interaction as well being very knowledgeable of the product being sold. I participated in the Performance Monitoring Team, listening to recorded calls and scoring them based on the number of errors made, if any, and customer interaction. I also participated in coaching new hires in the their first weeks on the phones. Show less

    • The Accel Group

      Sept 2014 - now
      Senior Personal Lines Account Manager

      I work to handle all of my customers' insurance needs. I assist customers in the day to day aspects of maintaining their home, auto and umbrella policies. I make changes to the policies, answer coverage and billing questions, handle renewals and also quote and bind policies. I handle anywhere from 1,000-1,200 accounts.

  • Licenses & Certifications

    • Certified Insurance Service Representatives (CISR)

      The National Alliance
      Jan 2018
    • P&C Insurance License

      State of Iowa
      Jun 2004
  • Volunteer Experience

    • Filled bags of food for chidren in need.

      Issued by HACAP on Mar 2016
      HACAPAssociated with Shala Smith
    • Helped new guide dogs acclimate to humans

      Issued by Deafintely Dogs on Mar 2016
      Deafintely DogsAssociated with Shala Smith