Shala Smith

Experience

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  Sitel

  Jul 2004 - Jul 2007

  Insurance Agent

  I started out at SITEL as a non-licensed agent telemarketer, cold calling customers of various organizations and trying to sell them various insurance products. It was during my tenure there that I obtained my property/casualty insurance license and became an outsourced agent for GMAC Insurance. I took calls from customers looking to insure their autos and recreational vehicles. I quoted and bound policies over the phone. I was also part of calling those customers back and following up on quotes that had not been sold. Show less

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  GEICO

  Jul 2007 - Sept 2014

  Sales Associate

  My daily duties were to take incoming phone calls from customers seeking to quote and/or buy auto insurance from GEICO. I was my own underwriter and bound policies myself. This job focused on an emphasis to customer interaction as well being very knowledgeable of the product being sold. I participated in the Performance Monitoring Team, listening to recorded calls and scoring them based on the number of errors made, if any, and customer interaction. I also participated in coaching new hires in the their first weeks on the phones. Show less

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  The Accel Group

  Sept 2014 - now

  Senior Personal Lines Account Manager

  I work to handle all of my customers' insurance needs. I assist customers in the day to day aspects of maintaining their home, auto and umbrella policies. I make changes to the policies, answer coverage and billing questions, handle renewals and also quote and bind policies. I handle anywhere from 1,000-1,200 accounts.