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D'Ann Roberts

D'Ann Roberts

Secondary Teaching Social Science

Followers of D'Ann Roberts53 followers
location of D'Ann RobertsLas Vegas, Nevada, United States

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  • Timeline

  • About me

    Proven leader in investigation and negotiation skills with multi accounts. Six Sigma certified

  • Education

    • Regis University

      -
      MBA

    • Greenville University

      1976 - 1980
      BA History/Political Science

      Activities and Societies: Cum Laude 3.7/4.0 Phi Alpha Theta - History Went back to school at Greenville College and received a Secondary Teaching certificate. Licensed in Nevada and Illinois

  • Experience

    • Trinity Christian Sc

      Aug 1998 - Jun 2001
      Secondary Teaching Social Science

      Taught economics, history and ethics in private school.

    • Lowestfare.com

      Jan 1999 - Jan 2002
      Call Center Customer Service Representative

      LOWEST FARE.COM; Booked domestic and International travel, accommodations, and related products. Created bundled packages for Maupintour. Exceeded established goals by multi-tasking and using excellent communication with clients Responded to customer service request and assisted travelers with all needs by confirming booking and notifying clients of luggage limits, insurance, medical, passport, visa and currency requirements resulting in increased customer retention.Received recognition for top sales in tour packages and customer reservations Show less

    • Ford Motor Credit Company

      Oct 2002 - Mar 2011
      Team Leader

      March 2011 Call Center Team LeadParticipated in 7 Six Sigma project to improve operational processesIdentified and negotiated appropriate solutions to resolve loan delinquency and minimize lossesEffectively monitored and developed skills of 12 assigned subordinatesAssigned, monitored and informally delivered individual employee feedback monthly. Formally wrote, delivered, and reported employee performance bi-annuallyMonitored work of assigned employees to ensure procedural complianceMulti-tasked to complete workload dailyAccomplishmentsUnder loss budget for 2010 by 20% of goal for team.Six Sigma project 2010 - KSR Review- Cost saving on California and Nevada DMV over $118,000 for year Show less

    • Allstate

      Jul 2011 - now
      Claims Adjuster

  • Licenses & Certifications