Deep Enrich
Bassem Youssef
IT Technical Support Engineer
4000 followers
Cairo, Egypt
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About me
Support Escalation Engineer at Microsoft
Education
Ain Shams University
2014 - 2019Bachelor of Engineering - BE Computer Engineering Good
Experience
ALEXBANK
Nov 2020 - Jun 2021IT Technical Support EngineerServed as the primary point of contact for monitoring / owning incidents, addressing user requests/questions, providing deep troubleshooting and a communications channel between other service management functions and the user community.
DocuSign
Jun 2021 - Oct 2021Technical Support Engineer
Microsoft
Oct 2021 - nowSupport Escalation Engineer - Microsoft Fabric
Sept 2024 - nowPower BI and Fabric Support Engineer
Oct 2021 - Sept 2024
Licenses & Certifications
- View certificate
Sequence Models
CourseraFeb 2019
- View certificate
.webp)
AWS Fundamentals: Going Cloud-Native
Amazon Web Services (AWS)Jul 2020 - View certificate
SQL for Data Science
University of California, DavisAug 2020 - View certificate
Neural Networks and Deep Learning
CourseraAug 2018 - View certificate
Improving Deep Neural Networks: Hyperparameter tuning, Regularization and Optimization
CourseraAug 2018 - View certificate
Convolutional Neural Networks
CourseraDec 2018 - View certificate
Structuring Machine Learning Projects
CourseraOct 2018 - View certificate
AWS Fundamentals: Addressing Security Risk
Amazon Web Services (AWS)Aug 2020 - View certificate
Deep Learning Specialization
CourseraFeb 2019 - View certificate
Machine Learning
Stanford UniversityJul 2018
Languages
- enEnglish
- arArabic
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