Bassem Youssef

Bassem Youssef

IT Technical Support Engineer

Followers of Bassem Youssef4000 followers
location of Bassem YoussefCairo, Egypt

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  • Timeline

  • About me

    Support Escalation Engineer at Microsoft

  • Education

    • Ain Shams University

      2014 - 2019
      Bachelor of Engineering - BE Computer Engineering Good
  • Experience

    • ALEXBANK

      Nov 2020 - Jun 2021
      IT Technical Support Engineer

      Served as the primary point of contact for monitoring / owning incidents, addressing user requests/questions, providing deep troubleshooting and a communications channel between other service management functions and the user community.

    • DocuSign

      Jun 2021 - Oct 2021
      Technical Support Engineer
    • Microsoft

      Oct 2021 - now
      • Support Escalation Engineer - Microsoft Fabric

        Sept 2024 - now
      • Power BI and Fabric Support Engineer

        Oct 2021 - Sept 2024
  • Licenses & Certifications