Leah Townsend

Experience

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  Disneyland Resort

  Jan 2017 - Aug 2017

  Disney College Program Participant

  -Networking while taking part in personal and career development classes building transferable skills such as problem-solving, teamwork, guest services and effective communication with cast members as well as guests

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  Precision Airparts Support Services, Inc.

  Sept 2017 - Apr 2018

  Assistant Purchaser

  •Created, processed and followed-up on expense reports, purchase orders, vendor and customer quotes; helping to maintain and reduce overhead costs and improve workflow and increase office efficiency •Field calls and manage administration, resolve a wide-range of staff dilemmas and challenging situations on daily basis•Assisted in the development of a new organizational system for inventory making it simple and more accessible for clients

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  Disneyland Resort

  Jul 2018 - Mar 2020

  Guest Relations Representative

  •Responsible for handling Guests’ enquiries, requests and comments•Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling•Work with other lines of Business to maintain a consistent Guest Service standard is required.•Providing the proper assistance or service for guests to maximize their Disney experience

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  Branded Group

  Sept 2019 - Mar 2021

  Office Manager

  • Responsible for providing administrative and front office support to ensure that the office operations are efficient. • Supports all departments and takes direction from multiple parties while effectively prioritizing and balancing numerous and various tasks throughout the day. • Maintains a positive attitude and help provide solutions to difficult issues, while maintaining composure and handling other job responsibilities simultaneously. • Contributes to companies success by making sensible decisions and maintaining and building great relationships with co-workers, vendors, customers and other guests through all forms of communications. Show less

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  Marcus Performing Arts Center

  Sept 2021 - May 2023

  - Assist in the development and delivery of student programs, program services, and special events; lead communication efforts including program material development, participant solicitation/registration; design presentations, education materials and facilitate workshops to ensure successful engagement of established events - Work with Director of Community Engagement and Inclusion to increase effective outreach to potential schools, neighborhoods, and community organizations including developing and maintaining an accurate database of education contacts; Assist in cultivation of relationships and maintain regular communication with nonprofit agencies, schools, and neighborhood organizations, build and maintain strong, long-lasting relationships with key stakeholders Show less - Process ticketing, reservations, participation agreements and payment collection for school performances- Assist in maintaining schedules for artists, residencies, workshops and other events- Prepare and track check requests and assists with accounting reconciliation- Track and organize the receipt of all education program registrations, invoices, applications, release forms, and other paperwork, sending reminders to participants as needed- Maintain education contact database and program timelines- Provide logistical support for and off-site events, performances, and programs as needed- Capture and organize education photo/video assets- Assist with program research and assessment as needed- Track participation in programs and events, for use in fundraising and institutional communications- Assist in distribution and collection of assessment tools- Assist in updating information to be posted on the website and social media- Travel within the city of Milwaukee for events, meetings, programs, etc. Show less

  • Community Education and Engagement Specialist

    May 2022 - May 2023

  • Education & Administrative Associate

    Sept 2021 - May 2023
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  Seattle Theatre Group

  Apr 2023 - now

  Community Engagement Manager

  - Supports the management of ELEVATE and accompanying special events- Co-Manage STG’s Young Ambassadors, providing professional development, grassroots PR opportunities & arts access to young artists involved in our programs- Moderate and lead workshops and events- Coordinates front of house & hospitality for Community Engagement productions and special events- Manage day-to-day operations of assigned education and engagement programs- Facilitates cross-departmental collaboration activity to leverage impact and engagement both internally and externally of assigned programs- Ensures a series of concurrent projects with competing deadlines and pressures are delivered with high quality, on time and on budget- Provides logistical support for on and off-site events, performances and programs as neededManage the collection and reporting data related to programs under Education Partnership Manager Show less