Travis Yan Hip Forde

Experience

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  Wadfor Technologies Ltd.

  Sept 2016 - Nov 2018

  Lead Technician

  -Led the successful installation and integration of a new line of slot machines, enhancing the casino's gaming offerings and increasing player engagement.-Initiated a comprehensive training program for technicians, ensuring they were well-versed in the latest casino machine technologies and maintenance procedures-Contributed to optimizing the preventive maintenance schedule, reducing unplanned downtime and improving overall operational efficiency.-Guided the refurbishment project of older casino machines, transforming them into fully functional units with modern features thus improving aesthetics Show less

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  Global Contact Services (GCS)

  Feb 2019 - Nov 2019

  Customer Service Representative

  -Successfully resolved complex customer issues, demonstrating strong problem-solving skills and turning dissatisfied customers into brand advocates.-Achieved a call resolution rate of 90%, minimizing the need for call escalations and improving overall customer service efficiency.-Successfully handled multiple customer inquiries simultaneously, maintaining a professional and attentive demeanor

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  Nanotronics

  May 2020 - now

  -Assisted in coordinating and executing operational tasks, including order processing, inventory management, and logistics coordination.-Collaborate with cross-functional teams to streamline workflows, identify process improvements, and implement best practices for increased efficiency.-Created comprehensive standard operating procedures (SOPs) for critical operational tasks, facilitating training and improving consistency in execution.-Assisted in vendor management and procurement activities to ensure timely and cost-effective sourcing of goods and services.-Contributed to the preparation of regular operational reports, providing insights into key performance indicators and progress toward goals.-Conducted data analysis to identify discrepancies in production output, leading to the implementation of corrective measures that improved production efficiency. Show less -Conducted specialized training sessions for new assemblers, enhancing their technical skills and reducing on-boarding time-Successfully led a team of electro-mechanical assemblers, providing guidance, training, and motivation, resulting in an increase in overall team productivity.-Spearheaded a Lean Six Sigma initiative that identified inefficiencies in the assembly line, leading to the implementation of streamlined processes, reducing assembly time and cutting down on material waste.-Developed and implemented a comprehensive quality control program, resulting in a reduction in product defects and improving product reliability.-Played a key role in the successful launch of new products, collaborating with engineering teams to ensure seamless integration of new components into existing assembly processes. Show less

  • Production Manager

    Aug 2023 - now

  • Production Control Coordinator

    Nov 2021 - Aug 2023

  • Mechanical Assembler

    May 2020 - Nov 2021