Steven Lee

Experience

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  Turnkey

  Jan 1999 - Jan 2001

  Support Engineer
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  Credit Suisse

  Jun 2001 - Dec 2015

  • Owned operational support for SharePoint 2010, Enterprise Search, Marimba and McAfee ePolicy Orchestrator platforms for the European region as regional subject matter expert, supporting 12,000 users regionally and 50,000 globally. Managed escalations, outages, and all major pipelined changes, worked extensively with Engineering, Product Management, Database, Storage and Windows Server teams. Resolved numerous escalated Incidents (including Major Outages), Problems, and Requests for Change. Collaborated with global peers as well as the outsourced L2 team to ensure processes and procedures were aligned.• Reduced platform TCO by $150,000 per annum by consolidating legacy SharePoint farm servers from a mixture of virtual and physical to physical web front end servers only (which also improved performance and capacity), as well as storage reduction and migration from Tier 1 SAN to Tier 3 NAS using 3rd party vendor application DocAve (this enabled compression and automatic data archiving). This was managed as 2 separate BAU projects.• Drove vendor health check for SharePoint 2010 for the European regional platform, highlighted any existing issues or risk areas, prioritised findings and ensured that all high priority items were resolved or mitigated.• Built a stand-alone Enterprise Search instance for the Legal Document Search project, worked closely with Engineering and the Project team. Once productionised, handed over to BAU support team.• Migrated all EMEA SharePoint data owned by the Prime Fund Services business which was sold by Credit Suisse to BNP Paribas ($150 billion assets under administration).• Seconded to Poland to train replacement, handed over daily / weekly / monthly tasks, created and ran through outage and escalation scenario playbook, and handed over existing items. Show less

  • EMEA SharePoint, Enterprise Search, Marimba and McAfee Team Lead AVP

    Jan 2011 - Dec 2015

  • Trade Floor Desktop Support AVP

    Dec 2009 - Jan 2011

  • Market Data Project Manager AVP

    Jan 2008 - Dec 2009

  • Trade Floor Support Project Manager AVP

    Jan 2006 - Jan 2008

  • Trade Floor Desktop Support AVP

    Jan 2002 - Jan 2006

  • IBD Desktop Support

    Jun 2001 - Jan 2002
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  Société Générale

  Oct 2016 - Sept 2017

  Trade Floor Desktop Support
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  Direct Line Group

  Sept 2017 - Jun 2019

  Technical Change and Release Analyst

  L3 technical change analyst supporting 10,000+ users on a variety of desktop devices(primarily XenApp). Manage monthly and on demand deployments for the XenApp estate which supports 7000+users across 90 XenServers. Proritise as required security compliance releases, core businessreleases, general maintenance releases and performance optimisations. Manage EUC Risk Portfolio, driving projects to FCA targetted deadlines, liaising with IT vendorComputaCenter, as well as other IT teams such as Security Operations, Security Architecture,Risk Assurance, EUC SMEs, and the EUC Technical Change Team. Provide coverage as required within the EUC Technical Change Team, managing thickclient deployments (3000+ machines across the thick client estate (which includes physicaldesktops, persistent XenDesktops, and laptops)) as well as VIP Escalations. Manage hardware and packaging requests, liaising with application / request owners as well asthe requests / packaging teams. Packaging technology includes AppV and SCCM. Show less