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Jacob Griffin

Jacob Griffin

Warranty & Returns Manager

Followers of Jacob Griffin139 followers
location of Jacob GriffinCincinnati, Ohio, United States

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  • Timeline

  • About me

    Senior Operations Manager at LendKey Technologies, Inc.

  • Education

    • University of Cincinnati

      2013 - 2017
      Associate of Applied Business Business Management Technology - Marketing

  • Experience

    • The Benchmark Outfitters

      Oct 2014 - Jul 2018
      Warranty & Returns Manager

      • Receive and create return authorization forms for warranty items entering and exiting the store.• Communicate the warranty and returns process with vendors, customers, and employees, also manage employees involved in the returns process.• Answer detailed questions about origin of each piece, including type of materials, location of manufacturing and workmanship involved.• Create and maintain store displays to ensure optional presentation for customers

    • Montgomery Cyclery

      Aug 2015 - Aug 2016
      Sales Consultant

      *Preform light bike maintenance *Great brand knowledge *Stock inventory*Place special orders as needed

    • LendKey Technologies, Inc.

      Nov 2017 - now

      - Handle customer inquiries and problems throughout the loan application process- Provide in-depth knowledge of loan products and systems- Provide trustworthy, supportive and individualized customer care

      • Senior Operations Manager

        Feb 2025 - now

      • Operations Manager, Point-of-Sale Lending

        Mar 2022 - Feb 2025

      • Operational Specialist, Point-of-Sale Lending

        Jul 2021 - Mar 2022

      • Loan Analyst II

        Feb 2020 - Jul 2021

      • Loan Analyst

        Jul 2018 - Feb 2020

      • Loan Specialist

        Nov 2017 - Jul 2018

  • Licenses & Certifications

    • EMT-B