Ung Sorsangva

Experience

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  Human Resource University

  Oct 2014 - Oct 2015

  Public Speaker

  [Main role]: to use rehearsals to simplify the message, and to motivate the audiences to act on the information we provide.

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  Takhmao Town ទីក្រុងតាខ្មៅ

  Jan 2015 - now

  Admin Facebook Page "Takhmao Town ទីក្រុងតាខ្មៅ" (92K Likes)

  It has been more than 8 years that I have been working as the administrator of this Facebook page. Starting from the blank stage (zero likes) until what I got today (92K likes),. I have been using this page as a gateway to promote and advertise the developments of the TOWN and encourage all citizens to join hands to protect it and make it a place where everyone wishes to visit and stay as their own home.Facebook Page Link: "https://www.facebook.com/takhmao.city/"

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  Asean International School

  Nov 2015 - Jul 2017

  English Second Language Teacher

  [Main role]: to use classroom instruction and presentations to help students learn and apply concepts such as math, English, and science. Teachers prepare lessons, grade papers, manage the classroom, meet with parents, and work closely with school staff.

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  AIESEC

  Dec 2017 - Aug 2018

  Global Volunteer (SDGs)

  I was chosen to teach students in HCMC, Vietnam in the very first of December 2017. I have taught university students about "SOFT SKILLs" for 6 weeks. After I finished exchanging program in Vietnam, I came back to Cambodia in 2018, and I have decided to contribute as a Team Member of Incoming Global Volunteer, organized by AIESEC - Wat Phnom which happened from 1st February 2018 to 31st July 2018.

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  TDCX

  Sept 2018 - May 2021

  1. Demonstrate expertise in all Implementation Standards policy documentation for their individual market specific operations team(s) and understand in depth how the global policies translate to their local market(s),2. As new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team's current work and surfaces gaps in knowledge,process, and technology between the intent of the Content Policy and how content review takes place,3. Delivers just-in-time training to COS on new or changing Content Policies for their market via huddles for emergency live updates and/or classroom-based training session on Policy Updates / Refresher Training, as needed,4. Responds within 24 hours to policy changes for their market from the Client and communicates the policy change written via email and/or verbally in team meetings / huddles to their market operations team of COS, SMEs and Team Leader,5. Supports the Policy Champion in communicating feedback on process and policy changes effectively to the Client,6. Coaches and mentors COS on existing policies and policy changes in their market,7. Identifies policy improvement opportunities,8. Assists and helps their market operations team resolve inquiries relating, to Policies emphatically, accurately and on time,9. Becomes and remains knowledgeable about products and community standards,10. Identifies inefficiencies in policies and suggests solutions to the Policy Champion,11. Uses market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users. Show less 1. Validating; monitoring; filtering; investigating contents with high quality, speed, open-mindedness and accuracy 2. Investigate and resolve issues that are reported on social media such as request for account support and reports of potentially abusive content3. Review the reported content within agreed turnaround times and standards of quality 4. Assist our community and help resolve inquiries empathetically, accurately and on time 5. Make well-balanced decisions and personally driven to be an effective advocate for our community6. Display a strong bias to doing what's right for our community in supporting social media's mission7. Become and remain knowledgeable about social media products and community standards8. Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users 9. Identify inefficiencies in workflows and suggest solutions 10. Enforce social media Terms of Use by carefully monitoring reports of abuse on the site 11. Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site 12. Recognize trends and patterns, and escalate issues outside the company policy to the global team. Show less

  • Cambodian PSME (Facebook Policy Subject Matter Expert)

    Apr 2019 - May 2021

  • Cambodian COS (Facebook Community Operation Specialist)

    Sept 2018 - Apr 2019
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  ByteDance

  Aug 2021 - Apr 2022

  Ads Quality Specialist - TikTok

  1. Act as the 2nd line quality auditor to check BPO vendor's quality result and ensure overall monetization security,2. Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements,3. Work closely & hand in hand with other departments to respond immediately to relevant quality related needs,4. Participate in quality calibrations with BPO vendor teams to continuously drive their policy understanding and quality result,5. Participate in the development of quality inspection standards and continuously optimize the process and system platform. Show less

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  Wing

  Apr 2022 - Sept 2022

  Ad Operations (Facebook, TikTok, Google)

  1. Strategy, Planning and Execution of Digital Marketing Ad Operations,2. Budget Planning, Monitoring and Optimizing as per the Business Need,3. Managing Internal Stakeholders to Achieve Divisional Goal for Wing,4. Managing and Coordinating all marketing, advertising and promotional staff and activities,5. Conducting market research to determine market requirements for existing and future products,6. Analysis of customer research, current market conditions and competitor information,7. Developing and implementing marketing plans and projects for new and existing products,8. Expanding and developing marketing platforms,9. Managing the productivity of the marketing plans and projects,10. Monitoring, reviewing and reporting on all marketing activity and results,11. Determining and managing the marketing budget,12. Delivering marketing activity within agreed budget,13. Reporting on return on investment and key performance metrics,14. Developing pricing strategy and creating marketing presentations,15. Monitoring industry best practices. Show less

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  Aleph Group, Inc

  Sept 2022 - now

  Client Partner - TikTok

  1. Sell advertising solutions, from a portfolio of products to new and existing advertisers,2. Prospect, source, and close deals with brand advertisers and/or media agencies,3. Utilize expertise in navigating media agency dynamics, as well as a thorough knowledge of campaign buying, digital media planning, pricing models,4. Meet new prospects and existing clients regularly to understand their current and upcoming campaign objectives, KPI benchmarks and suggest solutions from our product portfolio which can assist them in meeting their marketing objectives,5. Deliver against sales target consistently while delivering excellent customer sales experience to TikTok’s advertisers,6. Cross-Functional Coordination with Client Managers (Account Managers) to ensure a smooth launch of campaigns, provide timely and effective feedback,7. Market Research and Networking, stay up to date with market and competitor movements, new product launches in the market, attend industry events and conferences to generate new business leads,8. Accurately forecast on a weekly, monthly, and annual basis actual and projected sales revenue,9. Managing top categories like Online Services, FMCG, Consumer Durables/Mobile Headsets, Media Entertainment, Auto, Real Estate & Pharma,10. Resolve client issues in an efficient, tactful manner, contributing to implementing solutions that prevent future problems. Show less

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  Admin Café & Pub

  Mar 2023 - now

  Founder (Admin Café & Pub)

  As the founder of Admin Café & Pub, I am responsible for the development of new business and the facilitation of our brand clarity strategy sessions.I am passionate about growing the business and developing a team as well as culture that is purposeful and united in our success.It is a place where the Café & Food are pretty average, but it is very Instagrammable. The location is excellent, and it is priced about 20% lower than many others.