
Brian Sullivan
Assistant Supervisor

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Connect with Brian Sullivan to Send Message
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About me
A dedicated Bar Waiter championing Customer Service for more than 14 years of work-related experiences inland and onboard the ship.
Education

Philippine Normal University
2013 - 2014Bachelor of Science - BS Secondary Education and Teaching
Experience

TeleTech Philippines
Jan 2010 - Mar 2015Assistant SupervisorProvide strategic and tactical oversight support for several teamsReports to the immediate managers of operations and participated in providing supportand consultation in the area of operational expertise with advice regarding the feasibility of projects and alikeHandles major accounts including T-Mobile accounts in the USA,Puerto Rico, and other US Territories

Capital One
Jan 2015 - Jan 2019Senior Operations SpecialistEarly and late Collections specialist who assisted card holders for Capital One credit cards, Cabela’s, Bass Pro, Sony cards inquiries, disputes, fraud claims and Credit score disputes and inquiriesCompleted payment arrangements and specialty and escalations assistance

PayPal
Jan 2020 - Jan 2023Customer Solutions Agent 2
MSC Cruises
Jan 2023 - Jan 2025Worked as Kitchen Utility and got promoted after a month and a half and joined Bar Services Department as Bar Boy. Will be on my 8th month of sea service this October 23, 2023.
Bar Boy
Jan 2023 - Jan 2025Bar Staff
Jan 2023 - Jan 2025

Margaritaville at Sea
May 2024 - nowBar Waiter
May 2024 - nowBar Waiter
May 2024 - Jan 2024
Licenses & Certifications
- View certificate

Writing Customer Service Emails
LinkedInJul 2020 - View certificate

Building Trust
LinkedInMay 2020 - View certificate

Writing in Plain English
LinkedInJun 2020 - View certificate

How to Be Promotable
LinkedInMay 2020 - View certificate

Communication Foundations
LinkedInMay 2020 - View certificate

Customer Service Foundations
LinkedInMay 2020 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInMay 2020 - View certificate

Interpersonal Communication
LinkedInMay 2020 
Team Leadership 10
TeleTech PhilippinesOct 2012- View certificate

Improving Your Conflict Competence
LinkedInMay 2020
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