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Muhammad Rifqi

Muhammad Rifqi

Followers of Muhammad Rifqi299 followers
location of Muhammad RifqiJakarta, Indonesia

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  • Timeline

  • About me

    Service Platform Fault Handling Officer CSO Telin

  • Education

    • SMK Telkom Jakarta

      2010 - 2013
      Telecommunications Engineering A

    • Universitas Pancasila

      2013 - 2018
      Bachelor's degree Electrical Telecommunication Engineering B

  • Experience

    • Telin (PT Telekomunikasi Indonesia International)

      Mar 2018 - now

      Officer for Service Platform Fault Handling, activities include:1. Real-time fault handling (RTFH) specified in Voice services (Retail, Hubbing, Signalling & Roaming) from Indonesia to global and vice versa.2. Managing a team of specialists on duty for 24/7 daily fault handling.3. Providing necessary escalation and support for teammates to streamline workflow processes. The following activities are related to Voice and Signaling services:1. 24/7 Surveillance of Networks and Platforms.2. Real-Time Fault Handling (RTFH) and Preventive Maintenance (PM) order activation.3. Provision of fault handling and root cause analysis (RCA) performance reporting documents.

      • Service Platform Fault Handling Officer CiSO

        Dec 2021 - now

      • RTFH & Surv. Platform Voice Signalling Specialist CiSO

        Aug 2021 - Dec 2021

      • Voice and Signalling Operation Specialist

        Mar 2018 - Aug 2021

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Muhammad Rifqi
      Best Employee on duty of the Year 2019 Telin Feb 2019 Awards are given to specialist employees who are capable of delivering outstanding performance and service for Telin. The assessment benchmarks are based on the following points:1. Speed and accuracy of investigation and troubleshooting.2. Responsiveness in customer service.3. Proactivity in protecting customers.The annual appraisal for the best employee is based on the accumulation of monthly awards given to those who achieve six or more monthly best employee awards.