Lance Buerke

Experience

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  Williams Lea

  Mar 2001 - Mar 2019

  IT Engineering Manager / Telecom Vendor Manager-Global

  Williams Lea was a wholly owned subsidiary for DP DHL from 2012 through 2017, allowing me to work closely with DHL's Global ITS Organization. Maintained IT vendor relationships for responsible infrastructure and services with periodic reviews of performance and delivery. SME for the Americas Avaya VoIP Infrastructure. Regularly managed day-to-day Avaya CM 7.x IP Phone Switch Platforms and installation, administration, support of regular relocation for approximately 1000 users across all US offices. Lead a globally diverse team of Systems Engineers (SAN Storage, AD Infrastructure, Network and Telephony Infrastructure, E-Mail/Enterprise Messaging, Archival, Telecommunications, etc.) and DBAs in the US, UK and India. Coordinated merger of all Infrastructure Systems and WAN interconnectivity between business units, for all new mergers, acquisitions, and divestitures. Regularly practiced hands-on deployment of datacenter and local office supporting infrastructure components for office moves, expansions and new corporate and client supporting locations in the US and Brazil. Show less

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  MaxStability: Independent IT Consultant

  Mar 2019 - Jul 2023

  Independent Information Technology Consultant Service Provider

  Management of Enterprise Network and Telecommunications Infrastructure, associated teams, vendors and budgets required to make a company successful in a competitive market which depends on having the right technology and staff resources engaged in the right roles. IT Asset Management (equipment and licensing) to remain compliant on licensing and functional on modern hardware platforms for the best levels of staff productivity. I am willing to travel for extended periods and relocate to another warm climate for the right opportunity. Provide direct hands-on deployment, network, telecommunications and server migration, and cutover assistance for Managed Service Providers and independent business operations. Travelled to dozens of LA Fitness/Esporta Fitness locations in South Florida, Virginia and Northeast Illinois completed 50+ migration of POTS lines and 4G voice connections for emergency phone lines in the pool and front desk areas of as well as those supporting elevator emergency dialers and fire alarm systems (FACP). Installation of WAN Backup Solutions and continued migration of POTS infrastructure in Florida, Washington and Oregon, at more than 40 LA Fitness Clubs. Show less

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  ProMedical IT | A LIV Company

  Mar 2020 - Apr 2020

  Infrastructure Program Manager

  Technical Account Management: Work with Infrastructure Staff supporting medical clinic customers to understand requirements and provide exceptional Managed IT Infrastructure Services. IT Vendor Management as a reseller. Telecom Service Delivery Management: Coordinated the selection, ordering, delivery and turn-up of Voice and Internet Services for client office locations.

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  ThriveDX

  Jun 2020 - now

  Associate Instructor - Adjunct Professor

  Provide guidance and expertise in various arenas of Cybersecurity. Assist with hands-on lab and teaching sessions remotely, via Zoom meetings 3-6 days a week for various Universities including the University of Miami, American University, University of Colorado, Boulder, New Jersey Institute of Technology and others. I am certified as an Associate Instructor for the following classes: Cybersecurity Introductory, Microsoft Security, Computer Networking, Cloud Security and Linux Security.

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  Field Nation

  Sept 2020 - Jul 2023

  Independent Service Provider, OnDemand Field Technical Support

  Provide hands-on/remote hands technical support for systems deployments, desktop break/fix, operating system migrations, infrastructure upgrades, network and telecom cabling, 4G telecom system deployments, SDWAN, LWAP Deployment/Upgrade and other short term and long-term projects requiring skilled hands-on technical expertise. While on long-term assignment (July-November 2021) with Insight in Renton, WA as a Senior Technical Analyst supporting Providence Health Network I helped build, QA and ship thousands of new Dell MFF Windows 10 computers for deployment in the Washington State and Portland Oregon Providence Health locations. As part of this effort, I helped clear up network connectivity issues, build relationships with the Providence Health EUS IT staff to solve any technical problems we encountered and minimize technical roadblocks that might slow down those efforts. Show less

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  Klik.Solutions

  Dec 2021 - Nov 2022

  Solutions Architect

  Tier 2-3 support of the IT Infrastructure, Network and Systems Architecture and User requirements. Provide hands-on local and remote hands technical support for systems deployments, desktop break/fix, operating system migrations, infrastructure upgrades, network infrastructure and IT systems. Analyze current technologies used within the company and determine ways to improve. Account for possible project challenges on constraints including, risks, time, resources, and scope. As a single client dedicated resource, administered platforms for the client including Office 365 Admin, WebEx Calling, Avaya IP Office, Samsung Knox, DW Spectrum Video Surveillance, Genetec Security Desktop. Use a variety of MSP Tool Sets to manage client infrastructure and systems including Duo Security (MFA), ConnectWise, CW Automate, IT Glue, LifeCycle Insights, ScalePad. Show less

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  IT Authorities, a WidePoint company

  Jul 2023 - now

  Level II Engineer

  Tier 2-3 escalated support of client workstations, Microsoft 365 accounts, related services and configurations, physical and cloud-based IT Infrastructure, networks, connected devices and applications. Provide remote technical support for systems deployments, desktop break/fix, operating system migrations, infrastructure upgrades, network infrastructure and IT systems. Implement system changes and coordinate vendor support resources for multiple client implementations, minor and major systems changes. Communicate with users via phone, email, and support ticketing system to assess the scope of the problem and resolve issues while effecting positive customer service experiences. Show less