Victor Ortega

Experience

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  SUHSD

  Oct 2006 - Sept 2012

  Computer Lab Facilitator

  Troubleshoot and maintained the computer lab hardware, software, and peripheral equipment. Trained and supported teachers and students by responding to software questions. Observed and controlled student behavior when in the computer lab.

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  Apple Retail

  Jun 2012 - Oct 2016

  Essential member of 20-person “Genius Team”. Certified to troubleshoot and repair mobile devices and deliver 1:1 training to customers on product features, applications, and online services.Handled a high-volume, customer support queue, providing technical support to 800+ clients per quarter. Working as a member of the Interactive Design Team, executed assigned tasks for Apple.com and internal applications. Produced vector maps of Apple Retail stores using resource and asset packs. Created original designs for use within existing templates. Supported UX designer with design concepts and mock-ups.

  • Service Specialist

    Nov 2009 - Oct 2016

  • Retail Marketing Design Intern

    Jun 2012 - Sept 2012
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  Bigote Bros

  Nov 2012 - now

  Small Business Owner/Lead Designer

  Complete research and development for my own brand of beard balm, beard oil, & mustache wax.Create packaging & social media graphics, product photography, and design logos, t-shirts & stickers, using Illustrator, Photoshop, Adobe Express, and Shopify to market the brand and sell to potential customers.

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  Broadridge Advisor Solutions

  Jul 2017 - Aug 2023

  Client Support Technician

  Custom Services/Onboarding Specialist | Feb 2020-Aug 2023Acted as first point of contact after sale, consult with client as the process for constructing their website begins; communicate effectively with clients, documenting interactions through SalesforceManaged a portfolio of customer onboarding tasks, ensuring a successful and timely completion of each website build (SLA)Gathered client provided content to assemble website using “drag and drop” or semi-custom coded interface (SAAS); utilize HTML knowledge to create standard website and offer premium sites that unlock the ability to inject CSS code to add custom fonts, change page layout, and colorsProvided strategies for organic SEO and identify up-sell opportunities for paid SEOClient Support Technician | April 2017-Feb 2020Deliver white-glove service to high net-worth financial advisors who have purchased a Broadridge websiteConsult and train advisors on an internal website builder, SASS, to ensure website content is updated and within compliance requirementsRelied upon for demonstrated work proficiency & to perform quality control inspections of Technician’s work Trained a new team of 8 Client Support Technicians on the Wells Fargo website platform and upon completion served as the team’s quality control when they began to build websites, before handing site to client Show less

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  BLACKCLOAK

  Feb 2024 - May 2024

  Technical Success Specialist