Sean Holum

Experience

• 

  SAP

  Mar 2020 - Mar 2021

  • Authored onboarding documentation published on the Eureka Developer Portal• Cultivated relationships with team experts to produce valuable and accurate documentation• Lead projects to publish user manuals, development best practices, and guidelines• Created multimedia onboarding materials for technical writers• Engaged in team communication channels to present work and receive feedback• Supported international teams within the Eureka organization with technical writing expertise Show less

  • Technical Writer

    Sept 2020 - Mar 2021

  • Technical Writer

    Mar 2020 - Sept 2020
• 

  Bazaarvoice

  Jun 2021 - now

  Technical Writer

  Overview:As a technical writer deeply involved in the lifecycle of data analytics products, my role extends beyond traditional documentation. I engage in the planning, development, and delivery of Insights & Reports, ensuring both technical accuracy and user-friendliness.Key Responsibilities:• Planning and Discovery: Conduct needs analysis for user personas, contribute to feature brainstorming, and consult with SMEs to synthesize use cases.• Documentation: Develop detailed documentation for each release, write in-app guides, and contribute to internal documentation processes.• UX Copywriting: Craft clear, concise UX copy, maintain brand voice consistency, and apply feedback to refine user experience.• Influencing Product Development: Advocate for user-centric features, participate in iterative testing, and collaborate with cross-functional teams to ensure product effectiveness and usability.Goals:• Aim to further integrate user feedback into product development and documentation.• Explore AI and machine learning applications to enhance technical writing and product development.• Short-term goal: Expand responsibilities in product strategy and development.• Long-term goal: Aspire to be an innovative product manager, merging technical writing expertise with user empathy. Show less