Japhet Kisamo

Experience

• 

  Techno Brain Limited

  Jul 2012 - Jan 2013

  Senior Trainer

  Key Responsibilities and Duties : 1. Develop, Deliver & Review Training• Conducting classes based on the given curriculum both onsite/offsite training for corporate clients;• Usage of appropriate guidelines and technical reference material for the conduct of education delivery; • Updating the student’s service executive about the courseware requirement at least two weeks in advance to ensure the timely delivery of courseware to the students;• Planning for the coverage of modules in the allocated batches and ensuring timely batch closures.• Participating in the review of Education Delivery by TM.2. Conduct Assessments• Scheduling the exams at least two weeks in advance in coordination with Training manager and also ensuring fair conduct of examinations and giving results to the students on time• Assisting training manager in different roles like certificate printing, infrastructure maintenance, online testing administration etc.• Maintain accurate, up-to-date records of education delivery, student progress, performance, and attendance as required;3. Contribute and participate in training team • Participate in team meetings • Provide IT training support and advice to team members and workplace members• Conducting and managing various workshops for existing/new clients in co-ordination with sales team and GM for Brand promotion/visibility.4. Administrative• Provides availability and accessibility to students for purpose of academic consulting and support, in a manner appropriate to meet student needs, through a combination of scheduled office hours, e-mail accessibility or other effective means of responsive and timely communication• Reporting machine related faults, maintenance requests to the relevant teams or departments 5. Individual Learning & Development• Ensure continuous engagement in their personal growth and development Show less

• 

  Techno Brain Limited

  Jul 2013 - Sept 2016

  Training Delivery & Resource Allocation• Course Structuring and Milestone Design, analyzing Resource requirements and interaction with Operations Specialist.• Batch Launch, Classroom Allocation, Instructor Allocation, Future batch plan based on free slots, maximizing the %age utilization of Centre capacity by proper resource allocation.• Technical Consultations: Providing inputs to the instructors for the Technical Classes whenever there is a requirement. Helping the instructors with any new Topic• Monitoring of Certificates and Transcripts: Monitoring of Certificate and Transcript generation process. Reporting & Audits• Monthly Reporting: Preparing the monthly reports including Days of Training, Courseware Reports etc.• Monitoring slippage, defaulter and dropouts and consulting Instructors and Sales Administrator.• Class Room and Batch file Audit: Routine Quality Audit in the classes and consultation with the Instructors for corrective actions and conducting Monthly Batch File Audits with Instructors for all running batches.Leadership and Communication• Performance Management: Manage employee performance e.g. Weekly/monthly continuous performance discussions and provision of feedback. Translate strategy into executable plans while motivating your team with clear direction by setting clear goals and KPIs each quarter. • Succession Planning: Develop the next leadership bench in your team through identifying and working with HR in developing your team’s talent potential e.g. coach, mentor and facilitate development of direct reports. • Behavioural Role Model: Emulate Techno Brain corporate values through your behaviour through rewarding and voicing support for good behaviours as much as you reward technical competence. • Team Engagement: Engage their employees and manage diversity within the workplace by encouraging and personally participating in employee engagement activities Show less

  • Training Manager

    Jul 2014 - Sept 2016

  • Operations Manager

    Jul 2013 - Aug 2014
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  Dimension Data

  Jul 2017 - Nov 2017

  Senior IT Database Administrator

  • Install, configure, troubleshoot and maintain Database Management System (including but not limited to Oracle, SQL Server, MySQL, PostgreSQL etc);• Ensure availability and performance of the database instances, replication, backup, partitions, storage, and access;• Proactively monitor and optimize system performance using index tuning, disk optimization, logs clean-up, and other methods to ensure secure services with minimum downtime. • Set user privileges within the database environment;• Maintain system documentation and all control related procedures pertaining to SQL and Oracle and any other Databases Management system;• Perform application tuning and performance monitoring;• Implements and enforces security for all DBMS; • Provides technical support to application development teams. • Assists with impact analysis of any changes made to the database objects;• Interface with Oracle & Microsoft Corporation and other vendors for technical support;• Backup responsible for the functions position assigned in case of absence;• Be available by mobile phone 24 hours a day; • Issuing reports requested by area management or general management; • To monitor database hardware and software performance;• Internal Control relate to Database and Backup System• Predicting future Oracle and SQL Server trends for hardware usage and user load;• Responsible for troubleshooting and problem solving of Oracle and SQL development;• Responsible for Improvement and maintenance of the database to include rollout and upgrade; Show less

• 

  Jubilee General Insurance Company Ltd

  Nov 2017 - Jul 2020

  IT System Analyst

  • Develops a variety of database support processes (e.g. tech standards, monitoring utilities, tuning/optimization methods, etc.) for the purpose of ensuring the stability and performance of production databases and the availability of stored data.• Configures and maintains user security tables, modules, and workflows for application accessibility.• Changes database system by coding database descriptions.• Protects database by developing access system.• Specifying user level of access.• Maintains user reference by writing and rewriting database descriptions.• Creates, configures, and/or integrates custom reports.• Identifies and responds to faults, errors, and performance degradations on application servers and monitor for security breaches.• Maintains appropriate mandates and compliance for public safety systems and quality control.• Prepares software change requests and manage internal support via trouble ticket system.• Prepares documentation for knowledge sharing, training, logging changes, and presentations.• Creates database instances and administration schemes where applicable.• Works closely with IT staff to provide solutions collaboratively and effectively.• Assists in supporting client hardware and software as it relates to application access and division coverage.• Meets scheduling, performance, and attendance requirements. Show less

• 

  Strategis Insurance Tanzania Limited

  Jul 2020 - now

  • IT Manager

    Apr 2023 - now

  • Assistant Technical and Support Manager

    Jul 2020 - now