Adriana Moron Gallegos

Experience

• 

  The Walt Disney Company

  Nov 2010 - Feb 2011

  Park Greeter

  First point of introduction to the Disney experience.Assisted park guests with ticket and biometric scanning and gave information about the park.Responsibly performed the closure of the ticketing system.Oversaw the preparation and clean-up of the Main Gate area.Attained trainings in Customer Satisfaction and Contingency Management.

• 

  The Walt Disney Company

  Jul 2012 - Mar 2013

  Concierge

  Solve guests problems and requirements ensuring customer satisfaction.Promoted from Check-in to Concierge for outstanding service and efficiency in processes. Certified in Service Quality by the Disney Institute.

• 

  Casa Andina

  Jul 2013 - Aug 2014

  Hostess

  Perform inventories and stock orders for restaurant products.Contributed towards the improvement of the organisation and performance of the team by collecting data from small interviews and surveys with clients.

• 

  Universidad San Ignacio de Loyola

  Sept 2014 - May 2015

  Restaurant Manager

  Hiring, trining and supervision of personnel. Developed and cultivates a new organisational culture based on service standards, excellence and care for the employees. Streamlined and optimised operations through a reorganisation in the warehouse and inventory systems.

• 

  LATAM Airlines

  May 2015 - May 2019

  Flight Attendant

  Successful management of medical emergencies, performing first aids and CPR. Active contribution to the coaching team, providing knowledge and research on work environment and satisfaction.

• 

  DoubleTree by Hilton

  Jun 2019 - Dec 2019

  Food And Beverage Attendant

  Meet requests from the F&B team in restaurant, functions and room service.Warehouse supervision and product handling. Successfully implemented the new minibar service, keeping records of initial and recurring inventories.

• 

  Furnished Property

  Dec 2019 - Oct 2020

  House Manager

  Building management, meeting tenant’s requests. Remodelling of the company’s oldest property, promoting increased room sales.Development of formats to control property maintenance.

• 

  Cardiovasculares Asociados

  May 2020 - Dec 2021

  Assistant Manager

  Office administration.Document handling and translation.Implemented templates for the monitoring of patients and procedures after discharge.

• 

  Freelance

  Jan 2022 - Feb 2024

  English Teacher

  English-training material developmentCoaching and preparation for IELTS studentsBusiness English tutoring

• 

  Iglu Student Accommodation

  Mar 2022 - now

  • Assistant General Manager

    Aug 2023 - now

  • Customer Service Coordinator

    Mar 2022 - Feb 2024