Olu Oguntuga

Experience

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  British Airport Authority (BAA)

  Mar 2006 - Apr 2011

  L3 IPT Support Engineer

  • Ensure successful transition of IPT work streams into operations, and smooth running of the entire Voice Network infrastructure • Develop and publish technology roadmaps and timescales for voice devices• Development of Operational Readiness Test (ORT) plans for various IPT projects and implementation of test plans by other members of the team• Ensure as a Provider of Service, Monitoring, configuring and troubleshooting the voice network Infrastructure, to keep outages within the required SLA to retail, operations and other customers, and to strengthen operational relationships with key stake holders.• Support and troubleshoot IP Video Conference system.• Development and maintenance of IPT operations manual for IPT team• Develop and implement IPT technical and management service reporting for proactive management of the Voice Network• Work with Service Management/Performance team to deliver customer reporting, and also to report against IPT services showing it meets SLA for operationally accepted IPT services• Resolve faults escalated by Level 2 Engineers, produce reports to management of incidents identifying root cause and steps to mitigate same or similar fault in the future• Liaison with Cisco Advanced Services on new technology proposals, deployment, and integration and fault logging with Cisco TAC. Show less

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  SITA

  May 2011 - Sept 2015

  • Work closely with Data and Voice Architects as subject matter expert for the ongoing development of UC strategy and technology roadmap for Heathrow Airport and responsible for Unified Communications (UC) project delivery and transition into support. • Design and Implement complex UC Solutions to meet customer requirements for Heathrow and its customers e.g. UK Border Agency, Office of National Statistics, other government agencies and high profile retailers at Heathrow Airport.• Customer Single Point of Contact (SPOC) – coordinating the scheduling of intervention with customers and internal resolver groups ensuring highest level of customer service and communications are maintained to resolve snags, incidents, problems during project delivery phase and early life support.• Provide capacity planning and management, service & infrastructure operations support to ensure service continuity.• Conduct the analysis, definition, documentation and testing of UC application features and system enhancements.• Provide unified communications training to lower level support engineers as required• Provide 3rd/4th line support for major incidents and liaise with 3rd parties/vendors. Show less Customer Single Point of Contact (SPOC) – co-coordinating the scheduling of intervention with customers and internal resolver groups ensuring highest level of customer service and communications are maintained to resolve incidents, problems within prescribed SLA.Provide service & infrastructure operations support to internal and external customers in accordance with the terms of the customer contract and service level agreement (SLA)Provide Technical support to users at all levelsConduct the analysis, definition, documentation and testing of application and system enhancementsRequirement gathering, produce design, implement and test solutions to complex problems to meet customers’ requirements.Ensure the correct functioning and maintenance of all internal and external systems and products serviced.Provide unified communications training to lower level support engineersProvide resolution to complex problems and liaise with 3rd parties/vendors. Show less

  • Solution Designer

    Oct 2013 - Sept 2015

  • Unified Communications Specialist

    May 2011 - May 2014
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  GM Financial

  Sept 2015 - now

  Telecoms Specialist

  Experienced Telecommunications Architect with a demonstrated history of working in the financial services industry. Skilled in Unified Communications, Unified Contact Centre Enterprise, Networking, Software Documentation, and Cisco Systems Products. Strong information technology professional with a MSc focused in Distributed Computing Systems from University of Greenwich.

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  Stellantis Financial Services UK, Germany and Austria

  Nov 2017 - now

  Telecoms Specialist