Durand Capers

Experience

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  Sinclair Community College

  Feb 2008 - Nov 2011

  Student Ambassador

  o Provided enrollment information to prospective studentso Provided indoctrination for newly reporting undergraduateso Collaborated with other departments to improve the overall college experience and successo Led students through the financial aid processo Revamped the campus tour to make it more adaptable to student

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  Boys & Girls Clubs of America

  Sept 2012 - Apr 2014

  Athletic Director

  o Organized a life-skills training program for inner city youth in the Dayton, Ohio areao Implemented and conducted programming within the standards of Triple Play function of Boys & Girls Club of America▪ Set objectives, goals, tracked participation, and measured outcomeso Improved conflict resolution within programming areaso Partnered with Passport to Manhood to promote college readiness and professional developmento Administered Olympic Day and implemented Global Youth Service Dayo Recruited and mentored teens for athletics teams and other enhancement programs Show less

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  L Brands

  Sept 2014 - Aug 2016

  Senior Customer Care Specialist: (Store Relations)

  o Provide liaison support for customers to district and regional managers resolving brand complaintso Educate customers of store policieso Communicate internal recommendations to the organization using the prescribed documentation and processeso Protect the brand of Victoria’s Secret and her journey through excellent customer service

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  Wright State University

  May 2015 - Apr 2016

  o Worked with Baseball, Men’s and Women’s Basketball, Men’s and Women’s Cross Country, Women’s Track, Men’s Golf, Men’s and Women’s Soccer, Softball, Men’s and Women’s Swim, Men’s and Women’s Tennis, and Volleyballo Assisted in University College Freshman Athlete class that introduced the student athletes to campus resources and the online system to schedule classes, check grades, and set appointmentso Consulted with coaches of 13 sports and university officials with student athlete academic progress and performanceo Communicated with Career Services for volunteer and career opportunities for student athleteso Updated Missed Class Letters for 13 teams for their season of playo Completed auditing for Baseball, Softball, Women's Tennis for 6/18 rule and post season eligibilityo Tracked and performed statistical analysis on the responses of Early Alert (Grades First) to identify faculty participation and athlete progresso Partnered with students with alerts to get them back on track and developed personal study plans for 15 student athletes to improve and maintain gradeso Monitored Academic Progress towards degree through blind grade checks and full time status reports for 255 student athleteso Provided academic requirement counseling for students, and resources for all “At-risk” students to successfully complete their educational goalso Coding/Decoding student athletes through university Banner systemo Evaluated transcripts for initial eligibility and transfer student athleteso Prepared and finalized initial eligibility for incoming student athletes for the Fall 2015 semester during a NCAA audito Supervised study tables staff and monitored study tables in terms of hours, attendance, and assessing that to grade progression o Submitted Team Grade Reports for academic awards, individual awards, and team based awards Show less o Researched founding principles of the National Pan-Hellenic Councilo Benchmarked standards of student organizations at Institutions in Ohio relative to NPHC’so Created survey’s to be conducted during welcome week to gauge students thoughts and feelings on NPHC organizationso Communicated with district and regional presidents of NPHC organizations to gain standards on their member intake process and their nation standardso Prepared Take Flight folders for advisors with students information and signed paperwork▪ Created and maintained Take Flight Facebook group Show less

  • Assistant Athletic Academic Advisor

    Jan 2015 - Apr 2016

  • Fraternity and Sorority Life Assistant to the Director (Internship)

    May 2015 - Aug 2015
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  Western Carolina University

  Aug 2016 - Mar 2018

  Academic Advisor - Athletics

  o Provide Academic Advising and Academic Support for Football (shared responsibility), Men’s and Women’s Basketball, Men’s and Women’s Track & Field (and Cross Country), Women’s Soccer, and Softballo Previously also served Men’s and Women’s Golf, Women’s Tennis, Baseball, and Volleyballo Map degree plans and evaluated class schedules for all team served student athletes to ensure (PTD) completiono Develop plans of study for student athletes interested in Pre-Professional program looking to go to Graduate School o Present important advising information to parents and recruits during Orientation and Open Houses visits (official and unofficial)o Process determination of initial, continuing, and final eligibility for incoming freshmen, 2-4, 4-2-4, and 4-4 transfer student athleteso Communicate with coaches of all sports in regards of campus visits, academic reports, issue alerts, schedule conflicts, and student holdso Create clustering report for NCAA submissiono Created partnerships with Academic Departments, Career Services, Residence Life, Intercultural Center, Fraternity and Sorority Life, Counseling and Psychological Services, and Athleticso Partner with Career Services to utilize their FOCUS II program which explores career selections for studento Collaborate with Registrar and Admissions to ensure transcripts and registration needs are meto Prepare, complete, and conducted final eligibility checks and certifications for all student-athletes o Assist in supplying documentation and updating information for APR reporting with Senior Woman Administrator o Provide walk-in advising for the general student bodyo Adapt the Finish in Four initiative created by the universityo Instruct a course for continuing and reinstated students who are below university academic standardso Assist with University Advising events such as “Advising Day” and “Recalibrate” Show less

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  University of South Florida

  Mar 2018 - Mar 2019

  Academic Advisor - Chemistry Department

  • Provide academic counseling, degree planning, and admissions assistance to students interested in the Chemistry B.S., Chemistry B.A., and Biomedical Sciences• Promote career counseling to students to develop competitive applications for professional schools• Assist incoming and prospective students with their transition to USF by facilitating workshops, leading presentations, and offering individual admissions meetings• Manage Social Media page, monitoring trends and updates within the College of Arts and Sciences Chemistry Department Show less

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  USAA

  Apr 2019 - now

  • Business Support Analyst II

    Apr 2021 - now

  • New Member Acquisitions: Senior Insurance Professional

    Apr 2019 - now