John Olcay

Experience

• 

  The Club at Ricochet

  Oct 2013 - Feb 2014

  Front Desk Assistant

  - Registered members for swimming and fitness classes- Answered phone calls, signed in members, worked with other departments in the club to handle any questions, problems, concerns- Counted, stocked, and maintained all inventories (including equipment, cash, and checks)

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  Rutgers University

  May 2015 - Aug 2015

  Mobile Marketing Intern

  - Developed new marketing initiatives for the Rutgers Baseball and Swimming/Diving Programs for the 2015-2016 season- Assisted with duties and responsibilities in support of the Division of Intercollegiate Athletics' Marketing Office- Community outreach to promote Rutgers Athletics and other Rutgers affiliated events- Marketing and brand development at events in the Tri-State area - Assisted at the following Rutgers Athletics sponsored events: R Shore Tour, McCourty Twins Football Camp (Scotch Plains, NJ), McCourty Twins Tackle Sickle Cell 5k Run/Walk, A Walk To Believe - One Step Closer With Eric LeGrand Show less

• 

  USA Sport Group

  Aug 2015 - Nov 2015

  Sports Recruitment Manager

  - Reported to the Recruitment Director for advertising and other recruitment duties as needed- Collegiate Athletics and High School recruitment through online databases and key searches using social media / recruitment websites- Screened potential candidates for hiring positions within the USA Sport Group, US Sports Institute, and United Soccer Academy- Implemented an efficient internship program at USG to help maximize the quality of candidates applying for intern positions- Maintained excel spreadsheets, online recruitment, and advertising for all USG affiliated accounts- Responsible for attending college career fairs in the Tri-State area to meet with students about current positions within the company - Built a professional network with high school and collegiate athletes, coaches, and students- Created online webinars using Google Meet in order to administer information to a wide range of employees simultaneously from any location Show less

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  ADP

  Apr 2016 - Oct 2017

  Customer Support Specialist I (Payroll)

  - Provided white-glove HCM service for ADP's Major Accounts clients- Developed a deep understanding of ADP's proprietary tools alongside payroll, tax, and banking best practices and rules- Assisted with manager-escalated items to enhance client sentiment and retention- Demonstrated the ability to work with clients end-to-end in order to deliver excellent results pertaining to payroll and year-end activities- Guided clients through payroll, tax/banking, and worker life cycle inquiries via ADP user interfaces- Worked alongside ADP's retention team to prevent at-risk clients from churning via project management Show less

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  Namely

  Oct 2017 - Jan 2020

  - Participated in Namely Service leadership team daily syncs to strategize on department goals/initiatives- Managed the success, metrics, and obstacles for a group of 14 service consultants- Analyzed service dashboards and metrics to solution for process, policy, workflow, & training improvements- Assisted with SOC 2 auditing pertaining to internal ticketing systems, reporting, and payroll processing.- Participated in UX design sessions and provided feedback to the product team- Organized weekly team huddles to share team metrics, feedback, and goals- Worked directly with senior leadership across all business units to drive retention and increase ARR- Implemented new payroll, tax and banking workflows for better client outcomes- Used excel comparison methods to rectify client data if data integrity issues were discovered- Trained Executive and Senior Leadership teams on payroll and tax year end activities Show less - Assisted senior leadership team with business model transition from account management to client service- Member of payroll service team pilot to test case management activities in Salesforce for Namely’s book of business- Developed and delivered payroll, tax/banking, and year-end trainings for Atlanta office ramp-up- Responsible for high complexity payroll items including, but not limited to: net pay and tax liability wires, check reconciliation for stop payments, ACH/ Reverse fund wire setups, year-to-date and prior quarter amendments, reconciling 940/941/W2/W3/State tax forms, rectifying out of balances- Trained five new hire groups both in person and remote as Namely's teams were growing rapidly Show less

  • Team Lead, Client Service

    Aug 2019 - Jan 2020

  • Senior Payroll Services Consultant

    May 2018 - Aug 2019

  • Namely Support Consultant, Emerging Markets

    Dec 2017 - May 2018

  • Client Support Specialist

    Oct 2017 - Dec 2017
• 

  ADP

  Jan 2020 - Jan 2025

  - Participated in SCRUM task forces, UX design testing, strategic initiatives, stretch assignments, and collaborative opportunities with various business units- Monitored product gaps, enhancement requests, and defects to strategize on resolution/ timing of patches through product releases and sprint planning- Worked closely with product owners, developers, and lead developers to provide insight on road-mapping, user stories, and design feedback- Prioritized critical/escalated issues, provided technical support, guidance, and direction to the client service organization- Acted as a liaison between internal departments (client service, legal, product, engineering, & operations) to ensure projects & initiatives were being completed and tracked in a timely manner- Provided first level client escalation support, developed action plans, and oversaw resolution efforts pertaining to payroll processing and worker lifecycle activities - Analyzed team performance and gathered internal data to determine areas of opportunity for training and development - Used excel comparison methods to rectify client data if data integrity issues were discovered- Led daily activities of the team to ensure all work was completed accurately and with quality according to scheduled deadlines, priorities, and overall goals Show less - Prepared and delivered change management activities and trainings for a portfolio of clients - Addressed issues across Lifion platform and delivered white-glove service for enterprise clients- Acted as the voice for my clients in order to handle high priority items, escalations, bugs, and feature requests- Worked with internal release management team to stress test new product releases and handle post-release configurations- Developed training collateral & cross-functional support workflows to enhance the internal support model- Owned client optimization initiatives to find gaps or low product usage workflows (using Pendo) that needed improvement- Partnered with Lifion’s global product team (developers, lead developers, & product managers) to identify root cause analysis’ for client incidents and bugs- Delivered new hire trainings and boosters for existent team members pertaining to: Lifion product overview and functionality, utilizing internal tools, payroll processing, and worker lifecycle activities Show less

  • Team Leader - Lyric NAS HCM

    Jan 2022 - Jan 2025

  • Senior Client Success Manager - Lifion by ADP

    Jan 2020 - Jan 2022
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  HODL or FOLD

  Jan 2025 - now

  Discretionary Swing Trader (Crypto Spot & Commodity Futures)

  - Possesses a keen analytical intellect and an aggressive approach to spotting market opportunities- Ability to trade spot crypto & commodity futures unbiasedly based on price action, SMC, trend lines, and key levels of liquidity- Leverages Fed news (CPI, PPI, rate cuts, QE/QT), social channels, market data, DXY, and US10Y price action to predict the movements of risk-on assets- Implements a 1:2 and 1:3 risk/reward ratio with a ~49% hit rate- Examines both on-chain (Glassnode, Dune, Arkham Intel, Etherscan, etc.) and off-chain data to identify and interpret key trends in the cryptocurrency market- Uses DEX Screener to scan small-mid cap crypto projects with potential to reach centralized exchanges and gain retail interest to boost market cap- Uses Jupiter and Raydium to purchase small cap tokens on Solana blockchain (Phantom wallet)- Comfortable using MetaMask to buy and sell tokens on the Ethereum (Uniswap) and Avalanche (traderjoexyz) blockchains- Minimal exposure to SUI blockchain through Surf wallet and Hop.ag- Experience using Wormhole bridge to send tokens across blockchains- Solid understanding of crypto-economics, tokenomics, DeFi, and smart contracts Show less